Account Manager

Reports to:Sales Manager

Location:Alpharetta (Hybrid)

About the role: As Senior Account Manager is responsible for driving revenue growth through the acquisition development andmanagement of Commercial accounts. The responsibilities of this role include account planning and management opportunity management pipeline development and forecasting in Salesforce CRM and supporting the sales individual/pod team structure in a hybrid-work model to achieve or exceed targets on a consistent basis.

The Escode Division

The Escode part of NCC Groups family of brands is a leading global provider of provider of Software Escrow IP Escrow and Verification Services with over 18000 customers worldwide and offices all over the world.

With more than 40 years experience our story begins in 1988 when we identified that businesses were becoming increasingly technology-dependent but no safety mechanism existed to protect those using the software applications or even the vendors themselves. As creators of the software escrow category we are proud to be in the position to set standards for the wider industry and shape and influence its direction.

Take a look at our website here to learn more about Escode:

Key responsibilities

The Role

• Client Management: Build and maintain strong long-term relationships with key clients acting as the main point of contact to ensure satisfaction and trust.
• Strategic Planning: Develop and execute account strategies aligned with client goals and company objectives. Identify opportunities to upsell or cross-sell services.
• Revenue Growth: Drive account growth by achieving sales targets securing renewals and winning new business through compelling proposals and contract negotiations.
• Leadership & Collaboration: Lead internal collaboration across teams to deliver high-quality solutions and support client success.
• Issue Resolution: Address client concerns swiftly and proactively mitigate risks.
• Performance Insight: Monitor and report on account performance providing clients with regular updates and strategic insights.
• Market Awareness: Stay informed on industry trends and competitors to guide client strategies and adapt services accordingly.
• Budget Oversight: Manage account budgets efficiently balancing client needs with company resources and profitability.
• Proposal & Contract Management: Create tailored value-driven proposals and ensure compliance with contracts SLAs and regulatory standards.

Skills & Experience

• Strong communicator with proven ability to build rapport at all levels
• Commercially savvy with a deep understanding of client business strategy and value alignment
• Skilled in sales forecasting account planning and using tools like Salesforce LinkedIn Microsoft Office ZoomInfo
• Knowledge of sales methodologies (e.g. MEDDPICC)
• Self-motivated collaborative and results-focused
• Experience working in hybrid environments
• Tech software or cloud industry knowledge

Key Behaviours

• Lead by Example: Embody professionalism accountability and a strong work ethic
• Results-Oriented: Strive for and celebrate outcomes learning from both wins and setbacks
• Collaborative: Foster teamwork and support shared goals across pods
• Proactive: Anticipate challenges and seek improvement opportunities
• Customer-Centric: Focus on long-term client relationships built on trust
• Adaptable: Embrace change in a dynamic fast-paced environment
• Supportive: Empower team members with the tools and guidance they need
• Visionary: Inspire with a clear transparent vision of the future

About your application

We review every application received and will get in touch if your skills and experience match what were looking for. If you dont hear back from us within 10 days please dont be too disappointed we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details please email All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process please tell us at any stage. Experience:

Manager