Certification Specialist Bilingual (English & French)
Certification Specialist Bilingual (English & French)
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
The purpose of the position is to certify new products and integrations according to Card Associations rules and compliance
What Part Will You Play
- Provide technical support to the product group and merchants on new products and integrations.
- Attend walkthroughs of solutions and provide technical feedback and guidance to the product group.
- Prepare customized POS test scripts for each solution.
- Generate Test Scripts and verify results from this test execution.
- Act as a Subject Matter Expert for new certifications.
- Assist external developers in fixing variances.
- Provide training and create documentation as required to all business units for certified solutions.
- Perform pilot monitoring and analysis prior to rollout of certified solutions.
- Provide status reporting to the manager as required.
- Provide technical advice support and guidance to developers and Product Team.
- Develop and manage relationships with POS developers third party processors Project Managers Sales and other business areas.
- Coordinate testing with technicians from partner companies to implement quality assurance procedures before actual deployment of the POS system and to continue testing procedures during the system in use.
- Test and analyze POS systems with test plans test kits and test cards execute tests on POS systems against compliance from the payment requirements of Master Card Visa Card Debit Card American Express Discover other Card and Credit card companies.
- Duplicate the scenario during the test execution phase; analyze investigate and report individual or specific defects to software developers.
- Analyze situations that may create future problems or operations issues and make appropriate recommendations.
- Other projects or tasks as needed.
- Remote position but must be based in the GTA for easy access to Toronto business locations.
What Are We Looking For in This Role
- College degree in Business Administration IT or related field.
- 2-5 years experience in a similar role.
- Bilingual (French / English) is required
- Ability to follow all company policies and procedures as well as internal departmental procedures to ensure consistency.
- Ability to follow investigate and assess issues to make certain the correct solution is implemented.
- Excellent communication and writing skills to communicate clear specifications and reports to internal and external resources and manage clients expectations.
- Tandem and Base-24 knowledge.
- Focus on detail problem-solving and investigation skills required.
- Knowledge of Credit cards (Visa MasterCard AMEX etc) and Interac operation rules and regulations.
- Ability to manage multiple activities of varying complexity under time constraints.
- Willingness to take ownership for own work to continuously improve performance.
#LI-Remote
Responsabilités Principales
Offrir un soutien technique à léquipe de produit et aux marchands concernant les nouveaux produits et nouvelles intégrations
Assister aux présentations et partager ses commentaires et conseils techniques avec léquipe
Préparer des scripts POS personnalisés pour chaque solution
Générer des tests de scripts et vérifier les résultats tout au long du processus soit du test à lexécution
Agir en tant quexpert en la matière pour toutes les nouvelles certifications
Aider les développeurs externes à corriger les écarts et variations
Offrir des formations et créer la documentation nécessaire à toutes les unités commerciales pour les solutions certifiées
Effectuer une veille ainsi quune analyse avant le déploiement des solutions certifiées
Fournir des rapports détats au gestionnaire au besoin
Développer et gérer les relations avec les développeurs POS les processeurs tiers les gestionnaires de projet léquipe des ventes et toute autre domaine dactivité connexe
Coordonner les tests avec les techniciens des entreprises partenaires pour mettre en oeuvre des procédures dassurance qualité avant le déploiement réel du système POS et continuer les procédures en lien avec les tests pendant lutilisation du système
Tester et analyser les systèmes POS avec plans de tests des kits de tests et des cartes tests
Exécuter des tests sur les systèmes POS en lien avec les exigences de paiement de Mastercard Visa carte débit American Express etc.
Copier ce scénario lors de la phase dexécution des tests: analyser enquêter et signaler des défauts individuels ou spécifiques aux développeurs logiciels
Analyser les situations susceptibles de créer des problèmes dans le futur ou des problèmes dexploitation et offrir des recommandations en conséquence
Qualifications requises
Baccalauréat en administration des affaires en informatique ou tout autre domaine pertinent
Minimum de deux années dexpérience dans un rôle similaire
Bilinguisme (français/anglais) sera considéré comme un grand atout
Capacité à suivre toutes les politiques et procédures de lentreprise et du département pour assurer une cohérence en toute circonstance
Capacité à suivre enquêter et évaluer les problèmes pour sassurer quune bonne solution soit mise en place
Excellentes compétences de communication et de rédaction de manière à communiquer des spécifications et des rapports clairs et précis aux ressources internes et externes tout en respectant les attentes des clients
Connaissance de Tandem et Base-24
Minutie bonne compétence en résolution de problèmes et bonne compétence dinvestigation
Connaissance des cartes de crédit (Visa Mastercard AMEX etc.) et des règlements dexploitation propre à Interac
Capacité à gérer plusieurs activités et tâches complexes à la fois sous des contraintes de temps
Volonté de s approprier son travail pour constamment améliorer ses performances
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Ready to Elevate Your Career
Apply now and become part of a global leader in commerce solutions!
This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the discretion of the Global Payments/TSYS.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Benefits: Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at: position listed in this requisition is ineligible for the referral bonus award program
#LI #Remote #Télétravail
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
IC
Employment Type
Full-Time
