Case Manager, In-Home YouthFamily

At Signature Health our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values putting people first striving for excellence in the work you do each day and have a can-do mindset then Signature Health is the best place for the next step in your rewarding career. As a full-time employee you will have access to the following employer/employee paid benefits:

• Medical Dental Vision 401k match HealthJoy - a no cost medical and mental health online resource available Day 1 and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

SCOPE OF ROLE

Reporting to the Supervisor of Behavioral Health Services the Case Manager In-Home Youth/Family (QMHS-CBFT) delivers mental health services to children adolescents and adults in home school and community settings. The Case Manager In-Home Youth/Family supports clients with emotional or behavioral challenges by promoting stability independence and improved functioning. The role supports a small dedicated shared case load of 10-11 youth/families in Lake County with the Counselor and Case Manager. Team consultations occur multiple times per week with support from Supervisor. No on-call requirements are necessary for this role and it offers a regular Monday - Friday day shift schedule.

The Case Manager In-Home Youth/Family connects individuals and families to community resources including transportation as needed and advocates for client needs. Using a client-centered strengths-based approach this position engages clients in treatment coordinates care across systems and supports those at risk for out-of-home placement or psychiatric hospitalization. The Case Manager In-Home Youth/Family builds strong collaborative relationships with clients families and Signature Health team members.

HOW YOULL SUCCEED

• Diligently develop prepare and present treatment program materials to clients.
• Plan coordinate and provide reliable clinically appropriate transportation to clients for medical/behavioral health appointments community resources and other essential services ensuring safety professionalism and punctuality.
• Maintain clear communication and professional boundaries with all clients.
• Act as a subject matter expert in developing support networks and serve as a family advocate by coordinating with social service agencies.
• Identify client and family strengths and needs to support the development and implementation of Care Plans Comprehensive Assessments Treatment Summaries Safety Plans and Risk Assessments.
• Encourage monitor and follow up on client engagement and participation in all treatment plan activities.
• Collaborate effectively with the clients treatment team and participate in regular meetings with internal and external stakeholders to coordinate care.
• Create an outstanding experience for adult and child clients by connecting them to needed educational medical vocational housing and daily living resources.
• Provide crisis intervention and stabilization services in the community as needed.
• Serve as a liaison with inpatient units to ensure continuity of care.
• Maintain timely and accurate electronic documentation in accordance with Medicaid OhioMHAS CARF and agency standards.
• Participate in community outreach quality assurance utilization review and all assigned staff meetings and development programs.
• Complete all required compliance training and meet agency productivity and documentation expectations.
• Adhere to agency policies and procedures including HIPAA and confidentiality standards.
• Demonstrate consistent attendance punctuality and efficiency in alignment with Signature Health policies.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE

• High School Diploma or equivalent required. Bachelors Degree in related social services or criminal justice field preferred.
• Valid unencumbered Ohio drivers license and proof of drivers insurance required.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• 3 years of previous case management experience providing service to criminal justice populations or relevant experience preferred.
• CDCA preferred.
• Strong computer skills with Microsoft Excel etc.
• Knowledge of the community community organizations and community resources.
• Knowledge of ASAM levels of care ability to assist client in obtaining residential detox and supported housing services in the community.

WORKING CONDITIONS

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard flexibility to work evenings and extended hours may be required.
• Possible exposure to blood borne pathogens while performing job duties.
• Requires periods of sitting standing telephone and computer work.
• Hearing: adequate to hear clients or patients in person over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending reaching and repetitive hand movements standing walking squatting and sitting with some lifting pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however if requested reasonable accommodations may be made to enable you to perform the essential functions of this job absent undue hardship. Signature Health may revise this Success Profile at any time with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer all applicants must successfully pass a pre-employment drug screen.

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