National Account Director Install Base
National Account Director Install Base
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Salary Not Disclosed
1 Vacancy
Job Description
The National Account Director - Install Base is responsible for managing retaining and expanding relationships with QAD Redzones existing national customer accounts. This role focuses on ensuring customer satisfaction driving adoption of Redzone modules and uncovering new revenue opportunities through expansions upsells and renewals. This role will act as a trusted advisor partnering closely with Customer Success Implementation & Coaching Development/Engineering and executive stakeholders to maximize the value customers receive from their Redzone investment.
This position is Full Time Exempt Remote and required to travel up to 60% of the time as required per seasonal business needs.
Key Responsibilities
Account Management & Retention
Serve as the primary relationship manager for an assigned portfolio of Redzone customers focusing on large national accounts.
Drive account retention through proactive engagement renewal management and ensuring customer satisfaction.
Monitor customer health and adoption metrics taking action to mitigate churn risk.
Expansion & Growth
Identify opportunities to expand Redzone usage across additional sites plants or modules.
Collaborate with Customer Success Sales Engineering and Professional Services to design value-driven expansion proposals.
Consistently achieve or exceed expansion and upsell targets.
Customer Advocacy & Partnership
Build trusted advisor relationships with key stakeholders from site directors to executives.
Partner with customers to align Redzone solutions with their business objectives and continuous improvement initiatives.
Act as the voice of the customer internally influencing product services and support improvements.
Cross-Functional Collaboration
Work closely with Customer Success to ensure smooth onboarding adoption and training outcomes.
Partner with Marketing to capture success stories references and case studies from install base customers.
Align with Sales leadership to forecast expansion pipeline and revenue.
Qualifications :
Degree in Engineering Sales Operations or Business Management-preferred but not required.
3-5 years experience in outside sales preferably in the food beverage consumer packing goods (CPG) sector.
Possess Subject Matter Expert (SME) knowledge of QAD Redzones products/services and be passionate about selling.
Ability to negotiate successfully and have the necessary marketing skills. Fast learner and quick thinker.
Ability to focus on both results and clients needs
Self-motivated and goal-oriented with a desire to deliver results and meet sales quotas.
Ability to prepare presentations communicate ideas and concepts clearly confidently and persuasively.
Ability to meet with prospects and clients fostering trust and engaging with them to identify business needs.
Ability to engage confidently with C level Executives and other decision makers.
Advanced knowledge of MS Office (Word Excel Powerpoint) and applicable CRM (Salesforce).
Sound judgement and excellent assessment skills.
Strong written and verbal communication skills.
Able to successfully manage multiple deadlines and tasks.
Knowledge and ability to learn computer based software required to perform successfully in this position.
Ability to manage projects and time under stress and deadlines.
Excellent interpersonal and organizational skills.
Ability to work adapt and grow in a high paced competitive rapid growth environment.
Additional Information :
We are looking for bright intelligent dynamic individuals who want to join us on this mission. Leaders that see the power in people and can leverage technology to change the way work is done. We keep it real at QAD Redzone so want to know who you really are. We love big personalities with big ideas who want to make a difference in the world. You will be hungry and driven and enjoy the challenge of changing an industry. You will be excited by the opportunity to work with the fastest growing company in the space where hard work is recognized and rewarded accordingly.
Compensation Package:
Base pay range: $110000-$135000 USD Annual (12 Months)
Placement within our pay range will vary based on knowledge skills experience and market location variations as well as internal peer equity
This position is also eligible for commission
U.S. benefits package includes medical dental and vision coverage a 401(k) plan with company match short-term and long-term disability coverage life insurance paid-time off parental leave and well-being programs
About QAD:
QAD Inc. is a leading provider of adaptive cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer order to survive and thrive manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive life sciences packaging consumer products food and beverage high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions respects their unique perspectives and provides opportunities for growth regardless of background. QADs DEI program is driving higher levels of diversity equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
#LI-Remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Sales
Key Skills
- Customer Service
- Customer Relations
- Account Executives
- Action Plans
- Data Collection
- Inventory Levels
- Account Management
- Customer Accounts
- New Customers
- Trade shows
- Internal Departments
- Order Entry
- Powerpoint
- Logistics
- Sales Support
