Future Opportunities Customer Experience Concierge, Centurion Lounge MIA

Miami, FL - USA

Hourly Salary: $ 20 - 22

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

American Express invites you to share your resume so you can be considered for futureopportunities within the Centurion Lounge Network at the Denver and Los Angeles Centurion Lounges.

You Lead the Way. Weve Got Your Back.

With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.

At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold ourcompany valuesand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.

Join Team Amex and lets lead the way together.

Job Description:

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge. MSPs will be the face of American Express to our customers acting as ambassadors of the brand. Working as a cohesive team they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members in a customer facing environment. Our MSPs are highly skilled and motivated providing travel card concierge and lifestyle services to American Express Card Members. Acting as a consultant our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.

It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:

Welcoming and providing access to our Card Members upon arrival at reception

Being accountable and taking ownership of the customers experience from beginning to end

Creating innovative ways to resolve customers issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer

Employing the Customer First philosophy in meeting customers needs and expectations

Providing concierge and lifestyle recommendation

Providing travel consultation and minimal reservation assistance

Accommodating needs of our Card Members by partnering with our food and beverage lounge partners

Lounge Hours of operation are from05:00 AM 11:00 PM Monday -Sunday. Hours are subject to change due to business need.

Qualifications:

A successful candidate will possess the following qualifications:

Minimum of 1 year recent experience servicing premium customers

Airline lounge or travel industry experience is preferred (Travel reservation experience a plus)

Passion for servicing customers with proactive solutions

Exceptional communication skills delighting the customer with every single interaction

The ability to listen to the customers needs in turn offering confident recommendations resulting in high satisfaction from the customer with the service they received

Must exhibit the utmost professionalism and maintain a positive attitude in all interactions

The ability to rely and collaborate with your colleagues is essential as the lounge is a very active fast-paced team environment

Ability to make decisions quickly and effectively when unanticipated situations may arise putting the Card Members experience at the forefront of everything you do

Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment

Ability to utilize and switch from multiple technology platforms with ease

Adapt to an ever changing environment and being resilient

Ability to work flexible shifts including nights weekends and holidays is essential

Light to moderate lifting may be required for certain job tasks.

Salary Range: $20.00 to $22.12 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical dental vision life insurance and disability benefits
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits visit ourColleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law.

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees -Click hereto view the Know Your Rights poster and thePay Transparency Policy Statement.

If the links do not work please copy and paste the following URLs in a new browser window: access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express invites you to share your resume so you can be considered for futureopportunities within the Centurion Lounge Network at the Denver and Los Angeles Centurion Lounges.You Lead the Way. Weve Got Your Back.With the right backing people and businesses have the power to progress in incre...