Account Manager Administrator
Account Manager Administrator
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Job Description
Position: Account Manager / Administrator
Our client is a leading provider of Employee Benefits & Human Resource Services. They offer Employer Paid Medical Dental Vision Life Insurance and 401k. They are seeking an Account Manager / Administrator to help build and maintain strong relationships with their clients fostering a culture of trust in their Life and Health products.
Responsibilities:
- Partner with Brokers to manage an assigned book of clients to identify needs assist in developing a Health Benefit insurance program proposals and presentations as well as review and present or send policies to clients.
- Retention of existing clients and assistance with the onboarding of new clients.
- Provide exceptional service to clients while ensuring they receive services that align with their strategic goals.
- Attend weekly Benefits staff meeting for team building and department strategies.
- Attend scheduled meetings with carriers to keep up-to-date on changes.
- Respond promptly to client and carrier requests using email phone and mail.
- Ensure all billing is completed and billing questions are resolved.
- Coordinate & conduct client presentations including open enrollments benefit fairs & renewals.
- Maintain a current working knowledge of industry legislative and compliance issues including but not limited to: ACA COBRA HIPAA ERISA FMLA etc.
- Review contracts amendments and SPDs for accuracy and coverage; identify errors and coordinate corrections with the carrier/vendor.
- Provide claims eligibility billing and plan administration advocacy and resolution.
- Act as a mentor for Associate Account Managers / Administrators.
Qualifications:
- 1-3 years experience with an emphasis on Small Group Accounts under 50 employees.
- Experienced with medical dental vision & group life benefits.
- Strong written and verbal communication skills.
- Strong ability to listen discern and prioritize urgency levels.
- Ability to organize prioritize and self-manage work load.
- Able to work under pressure and time constraints in fast paced environment with significant telephone and personal interruptions.
- Must have active Life & Health licenses.
- Excellent customer service and interpersonal skills.
- Experience with MS Word Excel and Outlook.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Hybrid role can work fully in office or in office 2 days per week.
If youre a qualified individual who is passionate about building strong relationships with clients and looking for a challenging and rewarding career we encourage you to apply for this position.
Employment Type
Full Time
