Company:

Why join ClaimsPro We are proud of our people and it shows:

you will be part of a team of over 700 independent adjusters from 9 other provinces 2 territories;

your career can grow into other lines of claims branch management across Canada into other branches or new roles - the sky is the limit;

you will work on industry-leading software designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

you will be supported by experienced local claims support centralized after hours support and dictation services;

your claims load is driven by senior executives and business development staff from coast to coast;

you are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;

you will have excellent work life balance

your continuous education fees are reimbursed to maintain your license; your workload is balanced to ensure you can maintain a high quality level and manage your abeyance

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ClaimsPro is a national Independent Adjusting company that provides claims services for insurers self-insured entities and organizations with high financial retentions.

We are looking for a Claims Adjuster Trainee to join our team. Reporting to one of our Branch Managers the key focus of this position is to start your career in claims and develop in a mentorship environment the skills required for the investigation adjustment and examination of multi-line claims at a junior level.

Claimspro is a technology enabled paperless environment and all matters are managed electronically. The Adjuster Trainee will enter into a period of structured training to obtain the skills required to be successful in a career in claims.

The successful candidate will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable detailed and timely service.

Key Performance Factors

This role requires someone who is well organized with a high attention to detail and who enjoys doing things in a systematic way.

Desired Competencies

• Be action/results oriented with ability to take initiative
• Effective analytical skills including identification of cause and effect dynamics
• Have a high attention to detail and is service oriented
• Possess effective written communication skills
• Able to draw valid conclusions and effectively communicate them
• Team player whom is also able to work autonomously
• Must be able to work with basic computer programs (MS Office Products are an asset)
• Be well organized and able to prioritize

Job Responsibilities

• Handling investigation and management of claims
• Review coverages limitations warranties and requirements
• Ensure appropriate coverage is in place
• Follow guidelines and instructions
• Prepare documents and mandatory forms as required
• Manage a case load of claim matters in compliance with KPIs and SLAs
• Manage reserves payments and financials
• Provide a high level of customer service to all stakeholders
• Other duties as assigned

Qualifications & Experience

• Builder or construction experience is a definite asset
• Ability to be obtain an adjusters license
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative and follow-up skills
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well with a team environment
• All other computer applications must have the aptitude and ability to learn as required
• Valid Drivers license
• Candidates residing in the following areas are encouraged to apply: Yellowknife La Crete Hay River Fort Smith Fort Simpson

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.