Senior CRM Associate

About the Team:

This is a unique opportunity to join a collaborative growing CRM team that has real impact on business performance. You will be working alongside our CRM team comprised of Sr Director of CRM Lifecycle Marketing Manager Lifecycle Marketing Lead and other CRM associates and coordinators. You will report directly to the Director of CRM. We are DOers! Every member of the CRM team embodies a strong bias toward action.

The role:

The Senior CRM Associate will help support the CRM team to plan implement schedule and execute timely email SMS push notification and in-app messages to our Churned users (folks who left the platform) while collaborating with the CRM team on communication strategies accurate execution of campaigns and follow-up analysis.

Responsibilities:

• Own implementation of emails SMS push notifications (both ad hoc and automated) and building of customer segments in our CRM platform (Braze) for Churned User efforts
• Maintain the CRM marketing calendar and Roadmap.
• Support upkeep of weekly performance reporting
• Assist in cross-functional (engineering product data teams) communication between the CRM team and internal stakeholders/dependencies including but not limited to:
  • writing briefs for emails push notifications SMS and in-app messages
  • collaboration with data/analytics team to classify/categorize campaigns for lifecycle dashboards/reports
  • coordinating copy and design work to ensure deadlines are met
  • collaborating with other internal teams to help support their initiatives
  • facilitate internal sign-off of communications from internal stakeholders

Qualifications:

• 4 years of working experience in D2C email marketing
• Experience with building and deploying emails from scratch
• Experience working cross-functionally with creative partners (designers & copywriters)
• Experience operating a CRM platform (i.e Braze Iterable Klaviyo etc.)
• Very strong written and verbal skills in English
• Attention to detail good communication skills and an ability to juggle multiple tasks on often short deadlines

Preferred requirements:

• Experience with Braze platform
• Experience with SMS marketing in a D2C environment
• General understanding of HTML
• General understanding of personalization in CRM

Learn More About CookUnity

We believe great leadership starts with alignment on vision values and ways of working. To give you deeper insight into who we are and what were looking for we invite you to explore:CookUnitys Leadership Principles The values and behaviors that guide how we operate collaborate and scale.

We hope this provides valuable insight into our culture and product vision. If this excites you wed love to connect!

Benefits

Get paid in USD.

Work remotely: design the life that you want

Enjoy 15 days of vacation each year from the start date

16 fully paid Argentinean holidays

Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider

5- year Sabbatical: After 5 years with CookUnity you get a 4-week paid sabbatical

Paid Family leave

Compassionate Leave: 3-5 days each time the need arises

Customize the benefits that suit your needs! Access a range of perks tailored to you including learning opportunities wellness memberships delivery apps and more through our comprehensive benefit platform

Personalized English coach