Representative, Inside Support

Position Summary:

Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department. Use of divisional shared email to address and support the needs as they arise.

Schedule: Sunday - Thursday.

Essential Functions:

• Collaborates with other departments to meet all customer needs internal reporting and customer record keeping.

• Participates in general sales meetings promotions and facilitates food show registration. Assists with recall and other information sharing as required.

• Takes orders from various customers as needed via phone or email.

• Stays up to date with product offerings market trends and customer needs while learning about the organizational offerings and systems.

• Demonstrates strong customer service skills when dealing with unique or difficult situations.

• Provides support to sales representatives coordinating customer service orders credits etc during special large special events IE: Stampede PNE SNE F1 Race etc.

• Supports and assists DSR for vacation coverage and seasonally based on needs.

• Provides routing assistance for changes to deliveries such as time delays adjustments in delivery days etc.

• Details customer complaints tracks the same issues that multiple customers have and reports problems as necessary.

• Performs Other Duties as assigned.

Equipment / Tools / Technology:

We thank all applicants for their interest however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment or in terms or conditions of employment without regard to any enumerated or analogous grounds of discrimination including race religious beliefs colour gender gender identity gender expression physical disability mental disability age ancestry place of origin marital status source of income family status sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.