System Issue Analyst
System Issue Analyst
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Job Description
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
We are seeking a proactive and detail-oriented professional to manage technical issue reporting and claim handling in a multi-country environment supporting the SAM and EAO regions.
This role is critical in ensuring accurate issue registration driving root cause analysis and facilitating effective communication between stakeholders and responsible teams. The ideal candidate will bring strong analytical capabilities technical understanding and the ability to lead claims handling in alignment with established processes.
This is an individual contributor role. The successful candidate can be based in India Indonesia Malaysia or Vietnam and will report to the Manager Customer Claims & Process Management East Asia & Oceania based in Bangkok.
What you will do
As our System Issue Analyst you will:
- Work in a multi-country environment supporting the SAM and EAO regions (e.g. India Vietnam Malaysia Indonesia and Oceania).
- Capture manage and decide on customer compensation claims in compliance with the Claim Policy (low to medium complexity).
- Facilitate communication and provide information to stakeholders regarding technical issues and claims.
- Ensure accurate internal cost allocation.
- Maintain high data quality across technical issues consolidations claims and market-owned documents.
- Ensure proper consolidation of technical issues.
- Assess technical data to identify trends and outliers and propose appropriate actions.
- Analyze processes to identify gaps and recommend improvement initiatives.
- Take action to meet CIR KPI targets.
- Participate in and drive follow-up actions from the CIR Market Review (Pulse) meetings.
- Deliver basic training on C2A processes and systems.
We believe you have
- Bachelors degree in Science Engineering Information Systems or a related field.
- 24 years of experience in issue resolution or service-related roles.
- Proficiency in issue tracking tools and strong data analytics skills.
- Excellent problem-solving and communication abilities with the capability to work cross-functionally.
- Experience in a regional or multi-country environment with strong cultural awareness and fluency in English.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires on 30/09/2025.
If you have any questions about your application please contact Wicha Sribanyen.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
IC
Employment Type
Full Time
