Career opportunities KLM Customer Service Agent DutchEnglish
Career opportunities KLM Customer Service Agent DutchEnglish
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1 Vacancy
Job Description
Type of vacancy:Regular
City:Amsterdam
Hours :32-40
Education:Mbo
Apply before:09/23/2025
Introduction
What do you think of when you think of customer service Hanging on the phone for minutes waiting for help while being forced to listen to music Then youve never spoken to our customer service heroes! They cant wait to help passengers with questions about their trip with KLM. Are you also full of energy wanderlust and customer friendliness Become a travel troubleshooter at Cygnific!
What are you going to do
As a customer service representative you are the ears and voice of KLM. You assist passengers on the phone with their questions about bookings flights luggage upgrades our Flying Blue loyalty program or special requests (How many bowling balls can I check in -> True story!). Finding a quick and suitable solution for every problem is your game. And if possible you take that extra step to exceed passengers expectations.
Your onboarding
To prepare yourself for your new job you start with a paid training of 8 weeks at the office. Here you will learn everything about our reservation and CRM (customer relationship management) this training period you must be available full-time (40 hours per week).After your training you can always contact your colleagues for questions or help; our troubleshooters are also ready to help you!
Even after onboarding we continue to work on your the beginning you will be trained as an agent for one of our departments. You will then broaden your knowledge and be deployed for different products through cross-training.
Your profile
You have at least a HAVO or MBO 4 diploma.
Preferably you have experience working in a call center or customer service.
Dutch and English come fluently from your mouth and keyboard (must).
You understand how (complex and technical) computer systems work.
You have an affinity with KLM a talent for teamwork and an international outlook.
You are willing to work irregular shifts and sometimes work on weekends.
During the training you are available 40 hours per week (after two months you can continue to work 40 hours but 36 hours or 32 hours are also possible).
We offer
A salary of 2573.95 gross per month based on: 40 hours per week.
A seven-month contract with the prospect of a long-term collaboration.
25 vacation days based on a full-time employment contract.
Irregularity allowances.
Hybrid working: the ability to work from home at least two days a week.
A travel allowance of 0.19 per km. (max. 50 km one way) or full reimbursement of public transport costs with an NS Business Card (for commuting and business trips). Private travel with the Business Card is permitted but the costs are automatically deducted from your salary.
Awork from homeallowance of 2.40 per day.
A holiday allowance a festive end-of-year bonus a good pension plan and a discount on KLM flight tickets through a so-called IPB (if place available) scheme after one year of employment.
Working from abroad (Max. 3 times a year for 4 weeks completion of your training/trial period). Please note: specific rules apply.
Additional training and the opportunity to develop further.
A bicycle plan!
A pleasant and inspiring (newly renovated!) workplace at the Westerpark in Amsterdam!
Social events such as an annual party Cygnific BBQ and a little Friday XXL every three months
Ready for your next destination
Cygnific is a proud subsidiary of KLM. And guess what We also have high ambitions ourselves. Our customer service heroes from over 30 different countries are ready to make a lasting impression through teamwork and 10 different languages they offer 24/7 service with a smile to passengers and customers of KLM and various brands such as Sunweb and Rituals. We do this via email telephone live chat social media and WhatsApp. Not only in the Netherlands but our wings also spread to England the Philippines and Curaçao.
At Cygnific you are part of an international team of cheerful passionate and ambitious Cygnificans. We cultivate and nurture our culture and help colleagues and customers move forward. We value uniqueness and the trust and respect we have for each other. Cygnificans are committed to getting any job done but they also love to have fun along the way.
Start date: November 10th 2025.
Check in here
Are you ready for customer service at the highest level Apply via the button below and we will call you soon!
Do you have any questions Then you can contact one of our Recruiters via or send a message to 31 .
Hiring manager
Lyonne van der Meer: or
Recruiter
Dochter Cygnific: or
Details from this vacancy are not to be used for marketing purposes.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
