Clinical Business Operations Representative 3 (H) HYBRID
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Current Employees:
If you are a current Staff Faculty or Temporary employee at the University of Miami please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet please review this tip sheet.
The department of Medicine has an exciting opportunity for a full-time Clinical Business Operations Representative 3 to work in a hybrid manner. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions to include answering incoming calls efficient management of patients and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous efficient and professional manner and ensures adherence to divisional and departmental service standards.
CORE FUNCTIONS
- Interact and support the Physician and the ARNP/RN to ensure smooth operation of the medical practice to include arranging treatments scheduling all tests appointments procedures and assisting with arranging consultations to other depts.
- Communicate with physicians nurses clinical staff and patients concerning patient care.
- Triage patient problems and inquiries to the appropriate physician or nurse.
- Schedule patient tests and procedures with ancillary services in UMHC and JMH. (Includes lab tests nuclear medicine studies x-rays MRIs psychosocial etc.)
- Schedule Peer to Peer for Radiology exams.
- Manage and scan all outside records into online system for physicians making sure all information is available on a timely basis before clinic begins.
- Answer phone calls utilizing the NICE inContact phone system. (This includes transferring to admins clear and concise messages to the APRN/ Physician teams)
- Light admin duties will be required such as sorting Team Faxes.
- There is potential for coverage for administrative staff.
- Bi-lingual preferred in English and Spanish both written and oral for ease in communicating with patients.
- Accurate and detailed messaging via secure chat email or Telephone Encounters. Information must be transcribed and documented precisely.
- Listening is a key specific function to determine what the patient is calling about and how to best ascertain the callers needs.
- Supports physicians admins and APRN team by performing tasks related to organization and strong communication
CORE REQUIREMENTS
- High school diploma or equivalent
- Minimum 2 years of relevant experience
Knowledge Skills and Attitudes:
- Skill in data entry with minimal errors.
- Ability to communicate effectively in both oral and written form.
- Ability to work evenings nights and weekends as necessary.
- Skill in collecting organizing and analyzing data.
- Ability to work independently and/or in a collaborative environment.
- Commitment to the Universitys core values.
Any appropriate combination of relevant education experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H5Required Experience:
Unclear Seniority
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
