Technical Customer Service Engineer

Monterrey - Mexico

Monthly Salary: Not Disclosed

Posted on: 29-09-2025

Vacancies: 1 Vacancy

Job Summary

You have a choice of where you want to work! We invite you along on our journey to Purify and Protect with Every Fiber for a Sustainable World. We aim to attract retain and energize passionate people like you by investing in your professional development and providing opportunities for personal growth.
Do your values align with ours Accountability Growth mindset One team Care and a fair and inclusive work environment for everyone everywhere!
We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team safeguarding the environment and creating a long-lasting positive impact on the communities where we do business. Are you with us!

We are looking for a Technical Customer Service Engineer to join our Filtration Americas BU.The main purpose of the position is tomanage technical service activities including technical support for Filtration products within Mexico.

Key activities

- Provide technical support to customers

- Identify development opportunities by developing relationships with technical customer organizations

- Deepen knowledge of customers products and processes (and their evolution) and spread it within the internal organization

- Cooperate with Sales Operations Logistics Product Development and Quality teams to ensure optimal fit of Ahlstrom value proposition to customers technical needs

- Develop and maintain technical and industrial knowledge in the use and application of own products as well as in machinery evolution

- Support existing product upgrade development projects

- Keep customers updated about ongoing projects and define/adjust priorities according to customers feedback

- Support the introduction of new products to customer

- Coordinate product promotion in cooperation with industry partners

- Support Product Development in trial optimization by collecting meaningful customer feedback and support sampling logistics preparation in cooperation with Production and Development teams

- High focus on safety/environment targets and comply with all safety rules of Ahlstrom and customer sites as well as support Ahlstrom quality and efficiency performance

- Manage customer visit scheduling

- Report on customer visits including opportunities for product development quality and product improvement as well as customer general perception on Ahlstrom products and service

- Support the quality team for technical claims management

- Grant Group policies tools and processes implementation within technical customer service activities

Main requirements and education

- University degree in paper technology chemistry chemical engineering polymer sciences or textile technology

- Strong technical background combined with commercial aptitude

- Excellent communications and interpersonal skills

- Creative thinking and technical capability to come up with new ideas

- Strong problem solving skills

- Fluency in English

- Fluency in Spanish

- Ability to manage projects

- Ability to develop close networking relationships at all level of organization in different languages and cultures

- Excellent organizational skills

- Availability for extensive travelling

Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against or harassment of any person employed or seeking employment with our company based on race color religion sex sexual orientation gender identity national origin age non-disqualifying disability status as a protected veteran or other characteristics protected by law.

About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect with Every Fiber for a Sustainable World. Our vision is to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our three divisions Filtration and Life Sciences Food and Consumer Packaging and Protective Materials address global trends with safe and sustainable solutions. Our net sales in 2023 amounted to EUR 3.0 billion and we employ some 7000 people.

Learn more at

You have a choice of where you want to work! We invite you along on our journey to Purify and Protect with Every Fiber for a Sustainable World. We aim to attract retain and energize passionate people like you by investing in your professional development and providing opportunities for personal grow...