Bilingual Client Care Specialist (Term)

Winnipeg - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Bilingual Client Care Specialist (Term) will work directly with our plan members plan sponsors clients advisors and service providers to provide an exceptional experience. This will include being the voice of the People Corporation brand through our client care centre by responding to general inquiries about the plans benefits and coverage and assisting with troubleshooting and resolving problems with the goal of doing so with a single contact.

The Bilingual Client Care Specialist Bilingual (Term) will:

Provide exceptional customer care.
Interact with plan members clients advisors and service providers via phone and email to provide responses to inquiries about claims eligibility and services.
Ensure that service standards are met or exceeded.
Obtain analyze and verify the accuracy of claim submissions and data.
Assist members with the online portal and mobile app.
Assist service providers with the online portal for submission of claims.
Initiate and/or implement correct action as needed to ensure that an excellent standard of service and a high level of client satisfaction is maintained.

To be successful as a Bilingual Client Care Specialist (Term) with People Corporation you will need:

Minimum of 3 years customer care experience (insurance and health and dental benefits claims an asset)
Fluency in both English and French is required.
Flexible working hours - Willing to complete an 8-hour shift between 7:00am - 7:00pm (Central)
Strong communication skills both verbal and written
Strong attention to detail
Technical knowledge on application base system
A desire to provide exceptional customer service and a valuable experience to clients.

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.

Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to.

Required Experience:

The Bilingual Client Care Specialist Bilingual (Term) will:

Provide exceptional customer care.
Interact with plan members clients advisors and service providers via phone and email to provide responses to inquiries about claims eligibility and services.
Ensure that service standards are met or exceeded.
Obtain analyze and verify the accuracy of claim submissions and data.
Assist members with the online portal and mobile app.
Assist service providers with the online portal for submission of claims.
Initiate and/or implement correct action as needed to ensure that an excellent standard of service and a high level of client satisfaction is maintained.

To be successful as a Bilingual Client Care Specialist (Term) with People Corporation you will need:

Minimum of 3 years customer care experience (insurance and health and dental benefits claims an asset)
Fluency in both English and French is required.
Flexible working hours - Willing to complete an 8-hour shift between 7:00am - 7:00pm (Central)
Strong communication skills both verbal and written
Strong attention to detail
Technical knowledge on application base system
A desire to provide exceptional customer service and a valuable experience to clients.