MSL Operations Manager
MSL Operations Manager
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Job Description
The Operations Manager for Material Supply & Logistics (MSL) will oversee the day-to-day operations of the team ensuring the efficient and cost-effective delivery of consumable supplies and rental equipment to support construction projects and all Tomlinson Teams. This role will focus on optimizing inventory management streamlining processes maintaining high levels of customer satisfaction and driving operational improvements. The Operations Manager will also be responsible for leading a team managing supplier relationships and ensuring compliance with safety standards and company policies.
DUTIES AND RESPONSIBILITIES
- Manage daily operations of MSL ensuring timely and efficient delivery of materials and equipment to construction sites.
- Oversee inventory control ensuring adequate stock levels proper tracking and efficient use of consumables and rental equipment. Implement systems for tracking and forecasting inventory needs.
- Work with MSL Truck Foreman to ensure efficient and effective use of resources.
- CVOR compliance
- Repair and maintenance scheduling
- Oversee driver performance and support Truck Foreman with disciplinary actions and process improvement
- Work with Drivers and Dispatch to ensure a safe working environment for the trucks while in transit
- Ensure safe operating procedures and processes are followed
- Work with Supervisors at MSL to develop process documents and continuous improvement.
- Ensure excellent customer service by managing customer inquiries addressing concerns and ensuring quick resolution of any issues related to supplies and equipment.
- Continuously evaluate and improve operational processes recommending and implementing efficiency improvements cost-saving initiatives and best practices for inventory management logistics and equipment handling.
- Conduct weekly site visits to gather feedback on MSLs performance and work towards improvements for field staff
- Collaborate with project managers and construction teams to ensure timely availability of required materials and equipment supporting the successful completion of construction projects.
- Maintain complete and effective lines of communication with staff and senior management.
- Perform analysis of our inventory and ensure we are utilizing our inventory effectively purchasing the right equipment maintaining solid inventory data and reduce sub-rental expenses.
- Contribute operations information and recommendations to strategic plans and reviews:
- prepare and complete action plans
- implement production productivity quality and customer-service standards
- identify trends and implement corrective measures
- Collaborate with Equipment / Service Coordinator to create business cases for new resource requirements.
- Employee Management:
- Lead coach and mentor a team of warehouse logistics and customer service staff fostering a collaborative and performance-driven culture.
- Establish and implement performance metrics holding employees accountable set metrics
- Provide ongoing development and growth opportunities for direct and indirect reports.
- Conducts regular scheduled 1:1s with direct reports and ensures they occur throughout the division.
- Defines direct reports performance goals and insures alignment with overall corporate goals.
- Writes and delivers evaluations and development plans to direct reports.
- Communicates and enforces corporate discipline policy.
- Participate in the interview process and provide feedback on candidates.
- Assist with new employee onboarding tasks.
REQUIREMENTS
- Minimum of five (5) years relevant work experience in Construction / Customer Service Industry
- Demonstrated ability of the Tomlinson Leadership Competencies
- Maintain and demonstrate superior interpersonal written and oral skills in daily relations negotiations and reporting/stats.
- Ability to identify and communicate innovative methods to perform job tasks.
- Proficiency in SAP Microsoft Power Apps SALUS Outlook Excel and other required software.
- Ability to work collaboratively in a team environment.
- An ability to think outside of the box and thrive on new challenges.
- Strong analytical and problem-solving skills.
- Excellent organizational skills.
TOMLINSON OFFERS:
- Competitive wages
- Bonus programs
- Employer paid health and dental benefits
- Extensive training programs and tuition reimbursement
- Retirement benefits program
- Family-oriented team environment
- Employee discounts and other rewards programs
The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Required Experience:
Manager
Employment Type
Full Time
