Russian Speaking GROFront Desk Supervisor
Russian Speaking GROFront Desk Supervisor
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Job Description
Russian Speaking GRO/Front Desk Supervisor
China World Hotel Beijing
Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific North America the Middle East and Europe.
To treat a stranger as one of our own characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered but what makes each stay truly memorable is something even more exquisite and rare - Shangri-Las special kind of hospitality. Hospitality from the heart.
China World Hotel Beijing is ideally located in Beijings central business district (CBD) and is attached to one of the largest malls in Beijing the China World Mall.
The hotel is the gateway to your historical exploration of the capital city such as the Great Wall Tiananmen Square Forbidden City Temple of Heaven hutongs Houhai Bar Street Jing Shan Qianmen and Beihai Park.
Guests have direct access from the hotel to China World Mall and Guomao subway lines 1 and 10 interchange station. China World Mall has indoor skating rinks foreign-language bookstores cinemas and over 90 restaurants covering the gamut of urban lifestyle interests trendy cuisine shopping entertainment and other fun activities.
It is also about 35-minute drive from Beijing Capital International Airport.
We are looking for Communications Coordinator
As GRO/Front Desk Supervisor we rely on you to:
Assist Russian-speaking guest services such as checking in and out procedures.
Handle Russian-speaking guests requests in a timely professional and efficient manner.
Handle guest complaints and provide satisfactory solutions.
Provide support to ensure a smooth and efficient Front Desk Operation.
Contribute towards a memorable hotel experience for guests.
Maintain close communication with other departments of the hotel to ensure smooth information flow and jointly solve guests problems.
We are looking for someone who:
Communicates and writes with fluency in Russian (and local language) possess a professional Russian language certificate at Level 4 or above. Proficiency in English communication is a plus.
Takes pride in being a hotelier
Loves interacting with guests
Enjoys working as part of a team
Has a can-do attitude
Is a self-starter
Enjoys crafting best-fit solutions for guests
Have at least one year of work experience in a relevant position at an international brand five-star hotel.
By applying to this position you have read understood and agreed to ourData Protection Policy(if the hyperlink does not navigate you to the policy please copy this URL and view in web browserif the hyperlink does not navigate you to the policy please copy this URL and view in web browser: Experience:
Manager
Employment Type
Full-Time
Key Skills
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