Senior Product Manager Tech, Global Subscription Growth, Music Growth and Marketing

We are looking for a Senior Product Manager - Tech to own the subscription internationalization and intelligent chatbot strategy for Amazon Music. This role puts you at the forefront of expanding Amazon Musics subscription business in high-growth international markets while also defining a new global standard for how customers interact with and manage their subscriptions.

In this role youll sit at the intersection of music streaming payments promotions and conversational AI. You will be responsible for making Amazon Music subscriptions both globally scalable and locally relevant while also creating a smart intuitive chatbot experience that empowers customers to engage with their subscription directly from plan exploration and upgrades to cancellations entitlements and benefits access.

You are highly data-driven proactive and comfortable navigating ambiguity across business and technical domains. You thrive on working backwards from diverse customer needs worldwide and scaling mechanisms that work across regions and use cases.

Key job responsibilities
Key Workstreams

1. Internationalization & Market Expansion

Launch and scale Amazon Music subscription offers in new and growing international markets.

Localize pricing strategies promotions and upsell experiences to meet regional customer expectations and regulatory requirements.

Partner with Finance Payments and Engineering teams to deliver trusted market-ready payment solutions.

Build scalable mechanisms for subscription onboarding lifecycle management and retention globally.

2. Intelligent Subscription Chatbot

Define and drive the global strategy for Amazon Musics subscription chatbot.

Create an AI-driven conversational interface that helps customers with subscription-related needs including plan discovery pricing questions upgrades/downgrades cancellations entitlements and benefit access.

Collaborate with Engineering Data Science and CX teams to design personalized proactive flows that reduce friction and increase customer confidence in managing their subscriptions.

Continuously improve the chatbots accuracy coverage and customer delight using data insights and generative AI capabilities.

About the team
The Music Subscriptions team builds and maintains the systems that power Amazon Musics global subscription business. We address challenges that affect millions of customers daily spanning international expansion payment integrations promotions upsells and next-generation subscription experiences.

- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

- Experience in using analytical tools such as Tableau Qlikview QuickSight
- Experience in building and driving adoption of new tools

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