AudioVideo & Security Alarm System Installation Technician
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Job Summary
Phoenix Systems is growing and we are looking for an experienced Audio/Video installation technician to join our amazing team. We are looking for candidates that are self-motivated personable and of good character. You should be passionate about consumer electronics custom installation and all about providing world class service to our high-end clients.
Startingsalary range $24.00 to $29.00/hour depending on experience.
Anticipated start date of this position is October 27 2025.
Essential Duties and Responsibilities:
- Performs service installation and activation of security systems surround sound systems system components speakers TV hangs remote controls and systems requiring Control4 automation products and lighting
- Communicate with the customer to review the work orders answer customer questions professionally and properly
- Instruct and train the customer/end user on the system functions and operation.
- Must also be able to work and perform duties of Trim Technician
- Have in depth knowledge of security systems operation functions and wiring requirements
- Completely understand security systems Phoenix Systems installs and services (NX SimonXTi 2Gig DSC Etc.)
- Handle after hours emergency service calls (as assigned on a rotation basis)
- Understand monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
- Understand and communicate pricing for monitoring rate tiers to customers
- Demonstrate and train customers on advanced monitoring solutions (i.e. )
- Troubleshoot and repair security system problems malfunctions and false alarms
- Troubleshoot and repair existing wiring installed by the company for Phone/Data/Intercom/Security/WAPs/Basic Audio/Cameras/etc.
- Install setup and train homeowners on AV component packages.
- Perform other duties as assigned.
Qualifications and Education Requirements:
- Minimum of 3 years of experience with security and Audio Video installations required
- Control4 Associate Installer & Automation Programmer certifications through SnapAV preferred
- Knowledge of cable types and technologies and can distinguish which types to use in installation scenarios
- Ability to accurately assess system design and functionality when adding additional components
- Knowledge of setup of Networking requirements for Routers Switches DVRs Network Components WAPs etc.
- Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
- Ability to work in a clean and unobtrusive manner
- Ability to work independently and to carry out assignments to completion within standard accepted practices.
- Must have or be willing to obtain basic tools to perform job responsibilities.
- Must be able to clear a background check and drug screening
- Clear MVR required
- Technical or Vocational related schooling is preferred
Physical Requirements:
- While performing the duties of this job the employee is regularly required to stand walk use hands to finger reach with hands and arms stoop kneel talk and hear.
- Frequent use of step ladders and extension ladders
- Frequent amount of lifting up to 50 pounds
- Occasional lifting of up to 100 pounds
Work Environment:
- Active construction sites
- Exposure to marked changes in temperature and humidity and exposure to dust.
- Moderate noise
Benefits:
- Paid Time Off Program - Start accruing PTO your first week!
- Eight Paid Company Designated Holidays
- 401(k) w/company match
- Health Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
- Short Term Disability Options
- Long Term Disability Options
- Employee Assistance Program
- Life Insurance Options
- Employee Discount
- Free Alarm Monitoring
- Take home vehicle
- Gas/Vehicle Maintenance paid by company
- Monday - Friday daytime work schedule (no nights or required weekends)
- Positive work culture with opportunities for advancement and growth
Required Experience:
IC
Key Skills
- CCTV
- Low Voltage
- Customer Service
- Hand Tools
- Construction Experience
- Electrical Experience
- Mechanical Knowledge
- Service Technician Experience
- Schematics
- Security System Experience
- Power Tools
- Troubleshooting
About Company
Safety, Security and Smart Home Technology for your home. We offer a turnkey solution for all your home comforts and atmosphere personalized just for you. Locations in Georgia, Florida, Tennessee and South Carolina.
