Senior Manager Learning, Delivery (Hybrid)
Senior Manager Learning, Delivery (Hybrid)
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Job Description
The Senior Manager of Learning Delivery is responsible for leading a Learning Deliveryteam which includes developing Delivery strategies that support both long and short term business priorities. This leader of leaders will inspire empower and support a team of Learning professionals responsible forenabling the performance of our Card Customer Channels associates through the delivery of learning solutions via virtual and in person class facilitation. This team is responsible for coaching and development support across a global network of both internal and supplier associates and leaders in the learning environment. This leader is also responsible for strategically planning overseeing and improving all aspects of the training delivery process and building and managing stakeholder relationships.
Who We Are:
Were a team of Learning professionals who work with operations product tech and design teams to deliver learning experiences that enable brand defining service for millions of customers. We are passionate about crafting the performance-enabling human-centered learning experiences our global network of talented agents and leaders use every day to confidently serve our customers. We take pride in delivering solutions that are in alignment with our experience intent and well-managed standards and contribute to solving key business needs. Our solutions empower agents to handle anything that is thrown at them.
Why We Need You:
Its an exciting time to join our team. Were on a learning transformation journey one that involves redefining how we deliver value for our stakeholders by crafting learning strategies and solutions that leverage emerging AI technologies and drive high business value to materially transform agent and customer experiences. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class learning experiences. If you are a leader with deep learning experience and a passion for leading and developing a team of passionate designers this role is for you. Were looking for a Senior Manager to lead and support our evolving team on this journey and to lead and drive our Learning Delivery strategy.
What Youll Do:
Lead
You will lead a diverse team of learning professionals providing ongoing support and guidance to enable a high functioning and empowered team.
As a people leader and leader of leaders you will demonstrate a passion for guiding and supporting others to bring out the best in every team member.
Deliver
Administer all facets of Learning Deliveryincluding learning strategy as well as the platforms and processes to deliver learning as well as govern and measure solutions.
Analyze organizational needs content performance and process effectiveness to drive continuous improvement.
Identify and manage and mitigate risk ensuring a well-managed Instructional Delivery operation.
Strategize
Provide strategic leadership and creative vision developing and influencing our Learning strategy ensuring we continue to deliver the highest value work for the Channels organization.
Connect with our stakeholder partners to understand and align strategic priorities.
Stay up-to-date with industry trends competitor activities and customer needs to inform strategy and drive continuous improvement.
Connect and Partner
Cultivate and maintain strong and collaborative relationships with the leaders of our stakeholder organizations to promote and advocate for the value our team delivers and to deeply understand the strategic needs and priorities of our partner teams.
As part of the Customer Channels Performance Solutions (CCPS) senior leadership team you will partner with other leaders to develop and support organizational strategy enable cross-functional excellence and support the broader organization.
Qualities You Will Bring:
Leadership
You are a thoughtful and inspirational leader that leads with head and heart while creating an environment that enables excellence
You are an empathetic leader that listens to your teams needs and ambitions and strives to help them succeed
You are a discerning leader able to identify and remove barriers to achieving organizational goals
Communication & Influence
You are an effective communicator and storyteller. You can craft data-supported stories about complex issues and tailor your message to suit a diverse set of audiences including senior leaders.
You seek out meaningful connection points build an understanding of relationship dynamics and ensure the right stakeholders are involved to shape and drive measurable outcomes.
Change Champion
To support an ever-evolving organization you are a thoughtful and effective change champion providing leadership and direction through times of change and challenge.
You are a future-focused thinker looking horizontally and holistically across the organization to understand and care for broader priorities
Learning Practitioner
You have a deep understanding of learning and coaching principles and frameworks and what it takes to deliver high quality transformational learning experiences in an efficient and well managed way at scale.
You have expertise in learning management systems and tools delivery processes learning analytics and measurement strategy.
Travel as needed to other company locations for team strategy sessions in Richmond VA or McLean VA (roughly once per quarter for 3 days each time). Travel requirements will be determined by business need.
Location: This role is hybrid where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
Basic Qualifications:
High School Diploma GED or equivalent certification
At least 5 years of people leadership experience
At least 3 years of experience in training delivery or training design
Preferred Qualifications:
At least 5 years of experience leading a learning & development organization
At least 5 years of experience in training delivery or training design
At least 2 years of experience leading teams in a remote environment
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $154600 - $176400 for Sr. Learning ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior Manager
Employment Type
Full-Time
