Sulzer Careers Service Engineer & Field Auditor
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Job Description
Service Engineer & Field Auditor Permanent Contract Full Time Casablanca
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
The Service Engineer & Field Auditor is responsible for delivering on-site technical expertise auditing customer installations and ensuring an outstanding customer experience throughout the project lifecycle. By combining deep technical knowledge with a proactive and consultative approach this role supports Sulzers commitment to reliability performance and customer satisfaction.
Main tasks and responsibilities :
- Provide on-site technical support for commissioning troubleshooting failure analysis and training in the operation and maintenance of Sulzer equipment.
- Audit customer installations and propose tailored solutions that optimize production reliability and efficiency.
- Translate customer needs into concrete recommendations (e.g. equipment upgrades spare parts strategies maintenance optimization or process improvements).
- Ensure an optimal customer journey from pre-sales to final delivery with proactive transparent and passionate engagement at every stage.
- Proactively engage with customers anticipate needs and identify opportunities for value creation.
- Comply with Sulzers quality policies safety standards and environmental regulations on both company premises and customer sites.
- Contribute to the continuous improvement of the companys processes services and team environment.
- Participate in and actively support company initiatives
- Initially to adhere to Sulzer policies: Code of Business Conduct Authority and Approval Procedures Risk Management Travel policies etc
HSE Responsibilities :
Ensure compliance with safety instructions use of Personal Protective Equipment (PPE).
Proactive intervention in the event of a dangerous situation.
Propose improvements in terms of safety.
Competencies and behavior required (What strengths needed)
Management Competencies:Results drivenProactive reliable and capable of working independently as well as in cross-functional teams.
Leadership Competencies: Exceeding customer expectations Ensuring accountability and integrity Customer-oriented mindset with excellent communication and interpersonal skills Profile: Mechanical engineer or equivalent technical background
Industrial Competencies : Strong technical expertise in rotating equipment commissioning maintenance and failure to perform audits analyze findings and recommend practical value-added and problem-solving skills in challenging field environments.
Professional experience:
- Proven experience in field service engineering technical support or equipment auditing ideally in fertilizers or rotating equipment industries.
- Local experience and local markets knowledge
- Experience in customer-facing roles with demonstrated ability to manage relationships across different stages of the project lifecycle.
- Knowledge of safety and environmental standards applicable to industrial sites
Strong technical skills
Problem-solving and conflict management
Open for changes demonstrates willingness to change
International in thinking and acting
Autonomous
General computer skills
Fluent in Moroccan English and French
Your benefits:Sulzer offers a good package of benefits according to the local remuneration policy.
Location:Our service center is based in Casablanca.
InterestedPlease send us your application including a complete resume and short motivation letter via the online tool.
Have a question about the roleReach out toRick IMALET POGO (). We are looking forward to hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2025 in Brazil China Finland Germany Ireland Switzerland South Africa the UK and the USA.
Not translated in selected languageEmployment Type
Full Time
