Service Engineer Packaging
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
As a Service Engineer youll lead the charge in delivering high-quality service to our customers at Tetra Pak Hellas S.A. From troubleshooting complex issues to training operators and supporting contract performance youll play a key role in ensuring our equipmentand our customer relationshipsrun smoothly.
As a part of our Customer Service Operations team you will be first in the field to maintain food processing and packaging equipment at our customers facilities. As someone who prides themselves on getting to the root of the problem youll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. Thats why keeping it maintained to its optimum performance is a huge priority not only for us but for our customers and the communities they serve.
This is your opportunity to increase your knowledge gain further experience in a hands-on position and build a meaningful career while helping us make an impact to be proud of food people and the planet.
The position is based in Athens or Patras Greece and it is not open to career migration.
What you will do
- Manage installations of filling lines - prepare customer site set up the machine build conveyors and provide support during the installation
- Plan coordinate and execute the planned preventive maintenance activities to a high standard and in line with agreed procedures.
- Ensure effective and reliable operation of Tetra Pak line equipment reinstate the equipment into the production environment.
- Analyze troubleshoot and resolve technical malfunctions and breakdowns.
- Conduct basic root cause analysis of the problem to ensure rapid resolution and/or escalation to appropriate colleagues.
- Reduce customers operational cost ensure a high level of customer satisfaction by providing high quality services.
- Support product creation and life-cycle management.
- Handle simple claims and provide technical support and guidance to escalated claims according to the claims processes including root cause analysis.
- Maintain accurate service reporting.
- Report Facts & Figures/escalates through the software tools Tetra Pak provides.
- Work in accordance with all safety regulations and requirements. Understand the importance of product quality and ensure a safe working culture in the team.
We believe you have
- Bachelors degree or above in mechanical or electrical engineering.
- Valid Mechanical and Electrical License.
- High level of Greek and English language knowledge in written and verbally.
- 3 years of practical experience in similar duties with good hands-on skills.
- Skills in Automation and work experience in PLC programming.
- Genuine interest in techniques and customer service with focus on quality
- Willingness to travel: c. 70-90% of working time is required on customer sites (mainly in Greece occasionally abroad).
- Results oriented accountable and team player attitude.
- Dynamic result-oriented with the ability to work independently.
- Proactive customer-first mindset great communicator.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires on 11th January 2026.
If you have any questions about your application please contact Zsofia Tamaska - .
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
IC
Key Skills
- Continuous Integration
- Food Industry
- Minitab
- Packaging
- CAD
- Mechanical Knowledge
- Plastics Blow Molding
- SolidWorks
- Mechanical Engineering
- Plastics Injection Molding
- Microsoft Project
- Manufacturing
About Company
Tetra Pak is the world's leading food processing and packaging solutions company working closely with our customers and suppliers to provide safe food.
