Customer Service Specialist
Customer Service Specialist
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Job Description
This is whereyour work makes a difference.
At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.
Here you will find more than just a jobyou will find purpose and pride.
This IS Where You Make Life-Saving Products!
You understand the importance of building relationships establishing order and maintaining clear communication channels!
Your Team
Passion flexibility and creativity are key traits to success as is building positive relationships within the business.
You will collaborate with all relevant partners such as Planning/ Warehousing/ Sales and Customers to build a reliable consistent and positive customer experience.
Your working hours:
Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation)
What are some of the tasks youll be doing
This role will coordinate the prescription management process patient stock levels for medical & ancillary products process orders for delivery to home patients and undertake patient account management in
line with standard operating procedures service specifications and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
- Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
- Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
- Accurately enter prescriptions and directions on the Patient Management System.
- Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patients prescription.
- Organise collections and process sales returns within the allocated timeframes.
- Manage the administration (e.g. tracking filing requesting archiving) of records in an accurate and timely manner.
What youll bring
- Successful experience in customer service or patient-centric roles.
- Passion flexibility and kindness are skills we are looking for to be successful on the job.
- IT Proficiency.
- Tried ability within customer service.
- Proven experience using customer relationship management (CRM) systems.
- Previous experience of working in a pharmacy/healthcare setting is helpful.
What we offer:
- Competitive base salary
- Professional development opportunities.
- High importance placed on work-life balance.
- Dedication to growing and developing an inclusive and diverse workforce.
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Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Required Experience:
IC
Employment Type
Full-Time
