Customer Service Representative
Customer Service Representative
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Job Description
Customer Service Coordinator
Stockport UK
Hazel Grove/ hybrid
About Us
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air fluid energy and medical technologies providing services and solutions to increase industrial productivity and efficiency.
Job Summary
The Customer Service Coordinator ensures that our customers orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to determine quality of product and services provided. Professionalism follow through and attention to details are critical skills for this role.
Responsibilities
- Receive and process orders for the organization
- Enter orders and associated information such as names addresses and billing information into a database
- Provide order confirmations to customers
- Respond to customer inquiries and requests via phone email or chat regarding prices shipping dates and/or any anticipated delays
- Contact appropriate parties to clarify orders and obtain additional information
- Verify order information for accuracy and completeness
- Responds to customer complaints
*This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.
Basic Qualifications
- Demonstrated ability to assess customer needs and quality standards
- Demonstrated time management skills; ability to handle multiple tasks set priorities and meet deadlines
- Knowledge of CRM software (Sales Logix Sales Force) as well as Microsoft Excel Word and related software applications is preferred for Associate level and required for all other levels
- Familiarity with ERP systems and the manufacturing environment preferred
- Ability to speak write and read other languages is a plus
Travel & Work Arrangements/Requirements
Limited travel for annual meeting
Key Competencies
- Demonstrated Active Listening skills (attentive understanding not interrupting confirming customer needs)
- Demonstrated time management skills; ability to handle multiple tasks set priorities and meet deadlines
What we Offer
- annual leave allowance
- private health care plan
- pension
- company shares
A dynamic and impactful role within aglobal leader in engineered containment solutions. A collaborative international work environment with strong team spirit. Opportunities to learn grow and contribute in shaping the future ofsafe and efficient pharmaceutical manufacturing.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
