AMS Project Manager Customer Care

Work Schedule

Environmental Conditions

Job Description

Major areas of responsibility:

• Collaborate with horizontal workstreams to address interdependencies; drive governance and facilitate regular program and project calls.
• Develop the Service Delivery Model and prepare the argument for mid to large-sized projects by translating customer needs and conducting risks & process readiness assessments.
• Influence key program collaborators to ensure successful implementation across workstreams and businesses.
• Perform regular project plan evaluations including achievement and deliverables assessments to guarantee project readiness and quality.
• Implement suitable approaches to secure timely completion of breakthroughs and landmarks to accomplish project goals promptly with quality and within budget.
• Identify and handle risks problems actions decisions and interdependencies take charge of addressing customer concerns in case of critical issues and work to develop mitigation strategies.
• Prepare and define achievements review deliverables and turning points. Monitors maintains/updates project plans & resolves complex issues / handles critical path processes as they relate to project delivery.
• Accountable for consistent reporting schedules guaranteeing transparent dissemination of project results (risks challenges tasks and choices) and guiding Steering Committee dialogues. Efficiently convey the progress and achievements of the projects.
• Lead and complete assigned projects or defined areas of complex projectsregardless of scope (complex business transformations automations system implementations migrations transitions process reengineering new customer onboarding etc.)
• Drive project requirements deliverables and progress throughout the projects lifecycle with Business Operational teams IT and any other functions.
• Lead project portfolio handle changes to keep it on track and provide accurate health and savings data.
• Build a culture of excellence in line with our Thermo Fisher Values.

Required education/experience:

• Bachelors degree or equivalent experience required preferably in a business-related field.
• Project Management certification (PMP Prince2 Agile etc.) highly desirable.
• 5 years of solid experience managing complex global programs and project initiatives.
• Experience in Customer Service and asset management services preferred.
• GBS experience is highly desirable.
• Experience in Agile project management is an advantage.
• Proficiency in English (verbal and written).

Knowledge Skills Abilities:

• Strong collaborator coordination abilities.
• Strong project management skills and capabilities (planning tools defining deliverables argument and baseline development) with meticulous attention to detail.
• Can work independently within a team and collaboratively across teams.
• Excellent presentation skills verbal and written communication skills across all levels of the organization.
• Good communicator and can also practice active listening.
• Able to apply critical thinking to problem-solving and can learn on the fly.
• Confirmed people management skills in leading project team members; support in succession planning and team development.
• Can efficiently cope with change and can comfortably look after risk and uncertainties.
• Capable of prioritizing multiple projects and deadlines simultaneously efficient in time management.
• Has experience in successfully leading complex multi-layered projects.
• Has sound workshop facilitation skills including the ability to communicate difficult or intricate messages in a measured and clear manner.
• Has good interpersonal skills & good negotiating skills.

What We Offer:

• Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZÉP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support:Enjoy a Medicover health insurance package with health screenings life accident and critical illness insurance as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.

• Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.

• Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.