Enterprise Applications Analyst

• Troubleshoot and resolve complex issues across systems applications and integrations partnering with vendors and IT teams to minimize downtime and keep operations running
• Recommend and deliver system improvements automation and streamlined workflows while keeping documentation procedures and user guides accurate and up to date
• Partner with business users to gather requirements and translate them into application functionality and system specifications
• Analyze business applications and workflows to identify gaps inefficiencies and opportunities for improvement
• Configure customize and test applications to ensure they meet user and business requirements
• Troubleshoot and resolve application errors integration issues and performance problems to minimize downtime
• Coordinate with application vendors and IT teams on updates patches and new releases
• Develop and maintain application documentation training materials and user guides
• Monitor application performance and usage to optimize functionality and resource allocation
• Recommend and implement application enhancements automation and workflow improvements to drive efficiency and business value
• Provide application support and training to end users improving adoption and effective use
• Ensure application security data accuracy and compliance with organizational policies and regulatory standards
  

• Conduct presentations and training sessions to educate end users on application features updates and best practices.
• Communicate system changes incidents and solutions to stakeholders and leadership in clear non-technical language.
• Facilitate workshops and user forums to gather feedback answer questions and ensure effective application adoption.

• This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position a public safety background which may include motor vehicle & criminal histories and fingerprinting.
• This job may require on-call rotation and emergency after hours weekends and/or holidays..

• Bachelors Degree in Application Support IT Systems Support IT Desktop Support and IT Helpdesk or a closely related field AND
• Three years of application development experience
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits a wellness program professional development opportunities career advancement and more

Careers with impact

Gwinnett County sets the standard as a dynamic vibrant community where all people can enjoy economic opportunities safe neighborhoods plentiful greenspace and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff residents and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits including health coverage a robust wellness program (Spouses can participate too!) onsite employee wellness center longevity pay tuition reimbursement and more. The value of Gwinnett County benefits can be up to 49 percent of an individuals total compensation.

World-class community

More than a million residents make up Gwinnetts diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlantas Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values
Integrity: We believe in being honest building trust and having strong moral principles.
Accountability: We believe in stewardship transparency and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging embracing and unifying our communities.
Innovation: We believe in continual adaptation of technology process and experience.

Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer we prohibit discrimination on the basis of genetic information (including sex) race color national origin (including ancestry) gender (identity and expression) sexual orientation age marital status familial status (including pregnancy) disability military or veteran status religion political affiliation immigration status homeless status or any other category protected by law.

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use