Sr. Portfolio Manager
Sr. Portfolio Manager
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Job Description
Job Title
Sr. Portfolio ManagerJob Description Summary
Job Description
Position Title: HSBC Account Sr. Portfolio Manager
Department: Occupier Management GOS
Grade: Partner
Reports To: Global Account Director
Location: London Paris Dubai Mexico City
About Cushman & Wakefield
Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for property owners and occupiers with approximately 52000 employees in nearly 400 offices and 60 countries.
Role Purpose:
The Sr. Portfolio Manager will be responsible for delivery of portfolio management services as described in SOW summary for the HSBC account within the assigned geography.
Key Interfaces: Account Regional Delivery teams across all service lines Account Finance Tech Interlock Partners Client Regional & Global stakeholders HSBC WE&O and CM partners ESG and Integrated Portfolio Management (IPM) platform
Key Responsibilities:
- Oversee & manage service delivery team within assigned geography
- Be responsible for commercial and operational actions for the implementation of required scope within assigned geography
- Manage in-region escalations & issues
- Liaise with in-region client stakeholders & interlock partners
- Liaise with C&W in-country delivery partners and account service line teams
- Ensure cost effective operational running of allocated sites
- Ensure service delivery meets performance standards
- Track and report all data required for performance (KPI) reporting
- Actively participate and gather all required data & insights for portfolio planning process with service line leads and interlock partners
- Oversee estates management service delivery within assigned geography (Liaison with clients and 3rd parties i.e. landlords and their agents to ensure uninterrupted use of the clients
- premises effectively acting as the intermediary between landlord and tenant)
- Identify and drive through cost savings for Client
- Oversee Estates Management service delivery within assigned geography
- Oversee Property Asset Management (PAM) - subtenant management service delivery within assigned geography for sublet properties monitor income collection and tenant liaison
- Oversee transaction management service delivery for client within assigned geography (lease renewals acquisitions dispositions -subletting-early surrender freehold acquisition / disposition) and valuations
- Ensure strict adherence to client and account EM-TM-PAM processes
- Continuously monitor for risks and issues and develop appropriate solutioning in conjunction with account leadership team
- Ensure adherence to lease terms and compliance with statutory requirements and advising client of same
- Manage and liaise with other Cushman & Wakefield teams and interlock partners to provide a full service to the client
- Lead and ensure effective client relationship management for client stakeholders in assigned geography and scope of service
Key Performance Indicators:
- Contribution to achievement of client and regional targets
- Client satisfaction
- Delivery of regular and accurate client reports
- Services undertaken within client budget
- Continuous improvement operational efficiency opportunities and innovation
Knowledge & Experience:
- People management experience
- 10 years of portfolio management experience preferably with finance sector experience
- Strong leadership skills
- Up to date knowledge of legislation regarding property management
- Demonstrable technical competence in property management
- Basic IT skills (word-processing and spreadsheets)
- Industry specific packages (e.g. TRAMPS/PM&A)
- General practice background for or within either a corporate public sector or private practice
Skills & Qualifications:
- Forward Planning Plans and priorities own workload in order to achieve property management deliverables
- Enabling Delivery Capable of delivering property management effectively and thoroughly within agreed
- standards
- Commercially Minded Seeks efficiencies and cost savings for the client
- Building Relationships Establishes and nurtures harmonious relationships with clients their advisers and
- colleagues
- Developing People Places a priority on developing own skills knowledgeable and abilities in line with team requirements Equivalent academic qualifications
- Degree level estate management qualification or equivalent desired
- Membership of RICS
We foster a culture of inclusion that embraces the unique strengths perspectives and experiences of all our employees. We firmly believe that our diversity enhances our teams capabilities leading to improved decision-making innovation and business outcomes. If you have any reservations about applying please dont hesitate to reach out to your local recruiter for additional information
INCO: Cushman & Wakefield
Required Experience:
Manager
Employment Type
Full-Time
