Requisition ID: 236379

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

As a Client Service Associate you will Contributes to the overall success of the Client Administrative Services Regional team ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are following governing regulations internal policies and procedures.

Is this role right for you In this role you will:

Reporting to the Manager Regional Administration as a Client Service Associate you will be responsible for providing administrative and operational support both in-office and virtuallyto assist Financial Consultants and/or Portfolio Managers in maintaining high standards of service for all MD clients.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
Provide service and sales support to Financial Consultants and Portfolio Managers responding effectively to all inquiries from current and prospective clients concerning MD products and services and facilitating contact and opportunity management.
Accountable for the preparation and processing of client documentation preparing correspondence to clients and third parties and inputting transaction requests as directed by Advisors and Portfolio managers.
Maintain a follow-up system for inquiries complaints and problem resolution ensuring that established MD service standards are being met in a timely matter.
Establish and maintain a plan to ensure all existing clients are contacted regularly and paperwork required for meetings is prepared in advance.
Book on-site and virtual client meetings preparing files sending meeting reminders responding to time-sensitive requests from Advisors during client meetings preparing correspondence and ensuring a quick and efficient response to all inquiries from current and prospective clients regarding MD products and services.
Process documentation related to new accounts and trade requests input transaction requests as required confirming all regulatory requirements are adhered to.
Use your knowledge of MDs products & services to identify opportunities anticipate client needs and partner with other lines of business to arrange mutually beneficial client contact strategies.
Support and participate in the research and resolution of a variety of complex client concerns as well as contributing to special projects as required.
Responsible for adherence to professional standards including policies procedures and best practices and professional codes of conduct related to client engagement taking Scotiabanks risk appetite and culture into consideration relative to day-to-day activities and decisions.
Ensure monthly compliance-related tasks such as compliance reporting logs and following up on non-compliant paperwork are completed efficiently.
Liaise with Accountants and third parties to provide tax documents or statements as requested.
General office duties including reception coverage as required.
Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

The Must Haves:

College diploma or university degree in business commerce or equivalent
Demonstrated knowledge of the financial services industry and rules regarding Estates Trusts RESPs RRSPs/RRIFs TFSAs Mutual Funds and other investment products
CIRO licensed (IR) or the willingness to become licensed within 12 months of hire.
Proficiency with Microsoft Office Suite
Working knowledge of CRM2

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

A dedication to client service
Strong organizational skills
Strong attention to detail and follow-through skills
Excellent verbal and written communication skills
Initiative and are resourceful
An ability to work independently or effectively within a team
An ability to manage multiple priorities in a fast- paced environment
An ability to effectively manage change
A focus on achieving results

#SWM

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Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.