Cloud Support Engineer, EMEA
Cloud Support Engineer, EMEA
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Job Description
WALT Labs a leading managed service provider is dedicated to empowering businesses by harnessing the power of cloud technology. Our team specializes in delivering customized solutions tailored to meet the unique needs of our clients driving growth and operational efficiency across industries. From supporting small businesses with seamless data migration to enabling large corporations to manage complex infrastructure projects we provide exceptional service while staying at the forefront of cloud technology advancements.
We are seeking a skilled Cloud Support Engineer with a strong focus on Google Cloud Platform (GCP) to join our dynamic this role youll be responsible for maintaining cloud infrastructure managing incidents and ensuring seamless operations for our clients. Youll use tools like and JIRA to manage and resolve support requests efficiently.
This is an in-office role: Monday - Friday 9 AM - 6 PM GMT / BST
Requirements
Qualifications for Cloud Support Engineer:
- Proven experience with Google Cloud Platform (GCP) services - 3 years. (Kubernetes a must!)
- Understanding of Google Workspace (admin experience a plus)
- Familiarity with for incident tracking and management (of equivalent)
- Proficiency in using JIRA for task management and support workflows.
- Strong experience working with observability tools (Grafana and DataDog)
- Strong troubleshooting and problem-solving skills in cloud environments.
- Understanding of cloud security and performance optimization best practices.
- Knowledge of scripting or automation tools (e.g. Python Terraform) is a plus.
- Excellent written communication and customer service skills.
- Certifications in GCP (e.g. Google Cloud Associate or Professional certifications) are highly desirable.
- Ability to work under pressure and prioritize tasks effectively.
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
Role responsibilities
- Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS.
- Provide client support for Google Workspace
- Manage and respond to cloud incidents using ensuring timely resolution.
- Use JIRA to log track and prioritize support tickets and workflow tasks.
- Monitor and maintain cloud infrastructure for performance reliability and security.
- Collaborate with teams to identify and implement solutions to technical challenges.
- Assist in deploying configuring and optimizing GCP resources.
- Create and maintain documentation for troubleshooting processes and best practices.
- Proactively identify opportunities to improve cloud environments and support processes.
- Support clients and stakeholders by providing clear communication and updates during incident resolution.
- Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.
Benefits
- Private Medical Insurance
- Paid Time Off that increases with longevity (additional 1.5 days every 2 years)
- Professional development and advancement opportunities
- Pension
- Growth opportunities
Employment Type
Full-Time
