Innovation Consultant
Innovation Consultant
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1 Vacancy
Job Description
Position Overview
At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As an Innovation Consultant within PNCs Experience Integration & Strategy Team you will be based in Pittsburgh PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.The mission of PNCs Enterprise Innovation is to unlock the possible; to imagine how financial services can improve everyday life of people and organizations. Within the Enterprise Innovation team the Business Innovation practice is responsible for innovation opportunity scanning early-stage opportunity analysis business model conceptualization and validation partner identification and evaluation and business due diligence.
We are a diverse group of researchers designers strategists and technologists who are passionate about understanding our customers and crafting experiences that truly meet their needs. We dig into wicked problems to understand what our customers want and need we build strategies create experiences and solve problems using human-centered design practices. We also teach and evangelize design across PNC to help our colleagues leverage design thinking methods to solve their problems too. We work hard on interesting problems and have fun doing it.
We are looking for a creative individual who is inquisitive thoughtful and passionate about understanding users to create relevant and engaging customer experiences.
In this position you will blend business acumen and technical aptitude to employ analytical storytelling methods that communicate complex insights in a compelling way. You will collaborate across functions within Experience Innovation and across the Enterprise leveraging data and analytics to understand dependencies make connections and identify trends. You should have demonstrated knowledge and application of agile development to formulate and define scope and objectives based on user needs and business processes that inform the creation of business requirements. Within the Experience Innovation team you will be responsible for establishing processes that add scale create transparency and increase efficiency.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
- Consults with business partners to leverage a human centered design approach to solve complex problems.
- Consult with the business partners to develop vision and strategy for the engagement and overall user experience.
- Leads the execution of research synthesize and share key findings provide recommendations to the business.
- Create storyboards leads prototyping and testing of ideas and concepts in collaboration with the business.
- Facilitate and Educate employees to leverage human centered design. Champion and provide training to teams of employees.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.
Preferred Skills
Branding Change Management Design Digital Marketing Ideation Machine Learning Web DevelopmentCompetencies
Accuracy and Attention to Detail Business Analytics Business Case Justification Design Thinking Industry Knowledge Innovation Planning: Tactical Strategic Product Design and Development Qualitative ResearchWork Experience
Roles at this level typically require a university / college degree with 3 years of relevant / direct industry experience. Certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.Education
BachelorsCertifications
No Required Certification(s)Licenses
No Required License(s)Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.To learn more about these and other programs including benefits for full time and part-time employees visitYour PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.
California Residents
Required Experience:
Contract
Employment Type
Full-Time
