Design and User Experience Researcher
Design and User Experience Researcher
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Technology Leadership & StrategyManagement Level
Senior AssociateJob Description & Summary
About the role
We are seeking a motivated and detail-oriented design and UX Researcher with 3-5 years of experience to deliver bespoke insight projects and build good client relationships with local and global clients.
The ideal candidate will have experience in a research agency or client side research environment with a grounding in qualitative and/or quantitative research and a passion for user-centred design.
Experience of working across different industry sectors is desirable - we work to use research and insight to solve across a range of client problems including customer transformation brand and product development market assessment and a wide array of customer journey and experience challenges. This encompasses the full spectrum of audiences - including B2C B2B and B2E audiences.
Youll be joining a team of passionate and curious dual specialist and technical insight practitioners working alongside a 50-strong research team across 3 UK sites working on global assignments.
What your days will look like
Project management of the end-to-end research process and supervising a team
Desk-based research (e.g. collating insights from previous research reports).
Utilising both qualitative and quantitative research methods including user interviews usability testing surveys diary studies and analytics review.
Drafting recruitment screeners/criteria documents
Briefing and liaising with recruitment/panel agencies
Designing and writing questionnaires discussion guides and stimulus
Conducting focus groups and in-depth interviews with both B2C and B2B audiences
Setting up and running online tasks forums and communities using a variety of platforms
Overseeing and checking the build of online surveys
Design and lead team project workshop sessions
Analysing research data and synthesising key insights to inform and drive product decisions.
Collaborating closely with product managers designers engineers and other stakeholders to incorporate research findings into the product development lifecycle.
This role is for you if
You have experience in planning designing and executing UX research studies to understand user behaviours needs and motivations including:
Experience of developing opportunities with clients and writing winning proposals
Design skills and experience in developing research materials such as questionnaires and discussion guides
Proficiency in supervising and undertaking research fieldwork including survey data collection focus groups and depth interviews
Strong ability to conduct analysis and familiarity of working with and interrogating data
Experience of using a range of UX platforms such as Optimal Workshop UsabilityHub Figma Miro Adobe XD Mural etc and techniques including usability testing A/B testing ethnographies and heuristics.
Stay up to date with emerging UX research techniques and tools.
Strong communication skills confident to present research findings and recommendations to cross-functional teams and clients
Ability to support and develop more junior practitioners
An agile mindset
Desirable but not essential skills
Experience of working with wider consulting teams or as part of larger project teams
What youll receive from us:
No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Case Development Business Development Business Expansion Business Model Development Business Transformation Channel Partner Management Communication Creativity Customer Analysis Customer Engagement Customer Experience (CX) Strategy Customer Insight Customer Relationship Management Customer Retention Customer Service Customer Strategy Customer Success Customer Transformation E-Commerce Embracing Change Emotional Regulation 17 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Up to 40%Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Employment Type
Full-Time
