IT Intern

Cincinnati, OH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As a member of the IEL Service Desk team an IT Service Desk Interns main responsibility is to assist in new hire computer setups (both remote and on-site) and to handle the on-site deployment of that equipment for those hired in the Blue Ash office.

Position Description (Essential Duties & Responsibilities):

An IT Service Desk intern is responsible for completing desk setups moves and decommissions as well as assigning tickets to the IT Service Desk team. The intern will shadow various members on the team to learn how to handle tickets and will be expected to diagnose and resolve tickets within his/her capability. A helpdesk intern is always expected to be polite and professional and may be asked to complete other tasks unrelated to helpdesk tickets.

Knowledge/Skills/Experience:

Basic (Required)

Able to complete desk setups moves and decommissions
Basic understanding of computer systems mobile devices and other current technology
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered

Preferred:

Ability to diagnose and resolve basic technical issues

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at or call 1- ext. 4.

US Based Employees - At IEL we are committed to providing equal employment opportunities for all persons regardless of age ancestry color religious creed (including religious dress or grooming practice) family and medical care leave status disability (mental and physical) including HIV and AIDS marital status medical condition (including cancer and genetic characteristics) genetic information military status protected veteran status status as a victim of domestic violence or stalking familiar status national origin race sex pregnancy childbirth breastfeeding or related medical condition gender identity or expression sexual orientation and or any other category protected by law.

Required Experience:

Intern

Position Description (Essential Duties & Responsibilities):

Knowledge/Skills/Experience:

Basic (Required)

Able to complete desk setups moves and decommissions
Basic understanding of computer systems mobile devices and other current technology
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered

Preferred: