SAP iXp Intern Solution Support

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

• Culture of collaboration: Meet with mentors make new friends across the globe and create a thriving personal network.
• Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions diverse subject matter experts and project deliverables.
• Gain visibility: With SAP Internship Experience Program in your title youll have a global network of SAP leaders entrepreneurs and career development opportunities at your fingertips.

What youll do:

Position title: SAP iXp Intern - Solution Support
Location: Sofia Bulgaria
Expected start date to end date: January 1st 2026 6 months

Role Overview

As an SAP Solution Support iXp Intern you will play a key role in assisting customers by troubleshooting technical and functional issues within the SAP Fieldglass application. You will collaborate closely with our engineering team to analyze and resolve issues provide procedural consulting and ensure seamless customer support.

Additionally you will engage directly with customers via phone chat and email diagnosing problems and ensuring a smooth efficient resolution process. This internship offers valuable hands-on experience in a dynamic customer-facing environment.

Business Impact & Results

Your contributions will directly improve customer satisfaction support efficiency and issue resolution time helping SAP customers optimize their business processes. By assisting in support strategy improvements and troubleshooting critical issues you will gain real-world experience that drives measurable impact for both customers and SAP.

What You Bring

Educational Requirements:

• Currently pursuing a degree in Information Technology Computer Science or a related field.

Position Requirements:

• Basic understanding of SAP products and business processes.
• Strong troubleshooting and problem-solving skills.
• Interest or experience working with SQL (writing queries analyzing data).
• Ability to communicate clearly and effectively with customers via phone chat or email.
• Strong written and verbal communication skills in English

Preferred Skills & Experience:

• Ability to analyze system logs and error codes.
• Knowledge of programming languages such as Python Java or JavaScript will be considered as a plus.
• Understanding of cloud-based applications and enterprise software.
• Strong communication and customer service skills.
• A team-oriented problem-solving mindset.
• Ability to adapt and learn quickly

Meet Your Team

You will be joining a diverse global team dedicated to providing exceptional customer support. Our team values collaboration innovation and continuous learning. We take pride in our inclusive culture where we support each other solve complex challenges together and have fun while doing it!

This is an exciting opportunity to gain real-world experience develop technical skills and make a meaningful impact on SAPs customers and products

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 431225 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid. #SAPNextGen