Team Leader National Support Hub

Eight Mile Plains - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Project/Position Introduction

Overview

Career growth opportunities
Accessible ongoing training

Team Leader - National Support Hub

You might be from industry already a call centre professional wanting to step up or from another service industry all together but if you thrive in a customer-focused role enjoy leading and managing a team to achieve kpis then we would love to hear from you.

In this role you will be responsible for leading and managing the team to achieve kpis and provide ongoing support and mentoring to staff to ensure performance expectations are met with the servicing of customers and documentation and administration activities are in line with contractual standards.

Join the us!

Coach and mentor the team to achieve results
Act as a key driver for information sharing best practice ideas and efficiencies
Kick goals in a team that changes lives every day!

Would this describe you

High level of communication interpersonal and organisational skills
Previous experience leading a team to achieve KPIs
Coaching and mentoring experience
Excellent negotiation skills with the ability to look for solutions and overcome objections
Aware of the vulnerabilities to employment and the effects of unemployment
Experience utilising the Department Provider portal (ECSN)
Understanding of Human Resources practices
Certificate IV in Workplace Training or willingness to acquire
Able to obtain a current Working with Children Check & Police Check and MyID

More than just a salary!

Purple Perks Discounts from a large number of well-known retail /travel and adventure companies for staff
EAP Program available for yourself and family members
Opportunity to grow and develop through training and leadership support
5 weeks annual leave after 3 years service
Cash out of purchase annual leave to suit your needs
Gender neutral paid parental leave of 12 weeks
Extensive leave provisions including domestic community service and study leave
Education assistance and study leave
Gender neutral paid parental leave of 12 weeks
Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
5 weeks annual leave after 3 years service
Access to long service leave after 5 years service
Extensive leave provisions including domestic abuse community service study leave
Ability to purchase or cash out annual leave
Education assistance and study leave
Flexible working arrangements
Proven career development and promotion opportunities

Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

We value diversity in the backgrounds ideas work styles and perspectives of our team. We strongly encourage people with disability Aboriginal & Torres Strait Islander people mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles including having an understanding of childrens developmental needs and culturally safe practices.

Next steps

If you require an adjustment to the recruitment process for reasons of equal opportunity please call a member of our Recruitment Team on 0or email before you submit your application.

PD - Team Leader National Support Hub

Project/Position IntroductionOverviewCareer growth opportunitiesAccessible ongoing trainingTeam Leader - National Support HubYou might be from industry already a call centre professional wanting to step up or from another service industry all together but if you thrive in a customer-focused role enj...