Operations Specialist
Operations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About Us:
EMCOR Facilities Services (EFS) an EMCOR core business services over 1 billion square feet of space worldwide. From corporate campuses to single sites EFS provides a range of services that support mission-critical areas of financial services manufacturing pharmaceutical transportation and government sectors.
Job Title: Operations Specialist
Job Summary:
This role provides tactical and operational support to EFO Regional Managers with a focus on improving efficiency and service delivery. Key responsibilities include monitoring open work orders conducting detailed analytics aligning EFO and ECSC operations and serving as a liaison between Account Teams and Regional Managers. The position works closely with the Operations Team Field Leadership and the EFO HVAC Service Manager to ensure timely high-quality service to our expanding client base. Additionally this role supports the Director of Plans Training and Operations in developing and maintaining clear consistent standard operating procedures and documentation related to work order management and procedural compliance.
Essential Duties and Responsibilities:
Daily review of waiting material and waiting quote work orders onsite status work orders over 12hours account specific compliance (sign offs and work order validation) past due work order assignments and EFO checkout form compliance reports.
Coordinate with account teams to identify friction points and mitigation strategies to ensure our team continues to provide a positive customer experience.
Work with EFO HVAC Program Manager to enhance HVAC operations which includes: Timely PM completion adherence to established procedures increased HVAC technician utilization and increased work found on PM.
Other duties as assigned by the EFO Director of Plans Training and Operations
Qualifications:
Education
Undergraduate degree preferred.
Business Experience
Minimum of 3 years of facility maintenance operations management experience.
Licenses/Certifications
N/A
Language Skills
Ability to write reports business correspondence and develop briefings. Ability to effectively present information and respond to questions from upper management clients subcontractors and peers.
Technical Qualifications & Skills
Proficient with Microsoft Word Excel Project PowerPoint Power BI and e-mail communication. Strong written and verbal communication skills required.
EFO Operations Specialist must possess excellent verbal written and personal communication skills. They must be able to clearly communicate with field personnel field supervisors account teams operations and upper management.
Must be proficient at operational reporting schedules client updates and company reports.
Ability to counsel coach motivate and provide constructive feedback to other team members.
Comfortable presenting information proposals and updates to clients and upper management.
Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Required Experience:
IC
Employment Type
Full-Time
