CRM Operations Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Data Engineering

Job Summary

Who We Are

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago we have experienced swift growth and are now at a crucial juncture aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale leveraging the latest in web mobile cloud data and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

Every role at Massive Rocket is Entrepreneurial- Successful people at Massive Rocket will not only think about their role but understand the roles around them their goals and contribute to the success and growth of their team customers and partners.

What We Offer

Fast-moving environment you will never stop learning and growing

Supportive and positive work culture with an emphasis on our values

International presence work with team members in Europe the US and around the globe

100% remote forever

Career progression paths and opportunities for promotion/advancement

Organized team events and outings

What were looking for

We are looking for a skilled and reliable CRM Operations Manager with hands-on technical experience in CRM platforms ideally Braze. This role is perfect for someone who can bridge the gap between CRM engineering and data teams ensuring that customer communications are scalable consistent and optimised for performance.

You will be responsible for standardising CRM operations driving best practices across campaign setup tagging and naming conventions optimising use of Braze features (e.g. Connected Content Canvas IAM) and supporting proof-of-concepts (POCs) for new tools and processes. The role will focus on improving CRM delivery frameworks ensuring service messaging is handled efficiently and enabling the CRM team to operate with increased autonomy and consistency.

Responsibilities

1) Managing Technical Delivery

You will lead the CRM delivery of tooling rollouts and optimizations ensuring new platforms and features are implemented seamlessly and effectively.

2) Driving Tooling Strategy

You will be responsible for defining and executing a strategy for our CRM toolset including leading a proof-of-concept (POC) for a newtool and ensuring we maximize our use of existing platforms like Braze.

3) Managing Cross-Functional Collaboration

Youll work closely with CRMmanagers to translate their requirements into technical specifications for ourengineering and data teams enabling the CRM team to be more self-sufficient in their day-to-day operations.

4) Improving Operational Consistency

Youll identify opportunities to improve ourcreation frameworks enhancing processes and ensuring operational consistencyacross all customer communications. Youll also support the CRM team in scalingpersonalized communications effectively.

5) Enhancing Data and Reporting

You will lead the charge in enhancing our tracking and reporting capabilities. This includes making sure we have the data we need to measure performance and make informed decisions as well as developing timely monitoring to identify and address potential issues proactively.

6) Staying Current:

You will stay on top of the latest tools features and best practices in the CRM space and champion the adoption of new technologies where appropriate.

Required Skills and Experience:

3 years experience in CRM operations CRM tooling or technical CRM delivery

Strong experience working with CRM engineering and data teams to capture

requirements and deliver technical solutions.

A track record of leading enhancements to tracking and reporting frameworks.

Experience in improving creation processes to boost operational consistency and enable the scaling of personalized communications.

A passion for staying current with the latest CRM tools and features and a desire to embed them within the team.

Strong project management skills able to prioritise and deliver multiple initiatives

English at C1 level

Soft Skills:

Communicates clearly and confidently with both technical and non-technical audiences

Seeks timely feedback and guidance while demonstrating independent problem-solving

Provides actionable feedback to peers and participates actively in code reviews

Documents features and services with clarity and consistency

Demonstrates steady delivery and progress on assigned tasks

Experience collaborating with designers project manager and other stakeholders to deliver technical solutions that meet business objectives.

If youre ready to launch your career to new heights at a company fuelled by passion and innovation we want to hear from you!

Required Experience:

Manager

Who We AreMassive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago we have experienced swift growth and are now at a crucial juncture aspiring to reach $100M in revenu...