Associate Manager, Product Support
Associate Manager, Product Support
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Salary Not Disclosed
1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Associate Manager Product Support (LH-BPO)
Location: Chicago IL
SS&C through our partnership with Lighthouse Investment Partners LLC is seeking a highly motivated Associate Manager to join the team!
The Associate Manager will ensure successful delivery across new and existing engagements. This role serves as a trusted point of contact for clients providing guidance driving solutions and helping shape a seamless client experience. The position requires a professional who can balance independent judgment with collaboration while also serving as a resource for less experienced colleagues.
Why You Will Love It Here!
Your Future: 401k Matching Program Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
Training: Hands-On Team-Customized including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
- Act as the primary liaison between SS&C and the client to ensure high-quality engagement delivery.
- Manage client interactions with professionalism addressing needs and escalating issues when necessary.
- Contribute to client-facing projects of moderate scope applying resourcefulness and independent judgment to drive solutions.
- Evaluate issues anticipate challenges and make recommendations for process improvements and client satisfaction.
- Partner with cross-functional teams to align solutions with client requirements.
- Provide guidance and informal mentoring to less experienced team members.
- Identify opportunities to streamline and recommend new procedures that enhance efficiency and service delivery.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Resolves customer concerns raised during installation operation maintenance or product application or compatibility matters.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
- Troubleshoots problems with malfunctioning software applications and recommends corrective action.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Leader of primarily technical skilled or professional staff working on issues or projects of a moderate scope that require independent judgement guided by established policies processes and procedures.
- Actively engages in the work of the team to resolve escalated issues and meet schedules.
- Administers company policies and provides direction and guidance to team members on daily work sometimes through team leads.
- Recommends new procedures and changes to policies to meet department goals.
What You Will Bring:
- Masters degree OR Bachelors degree with 6 years of relevant experience OR high school diploma with 8 years of related experience.
- Demonstrated ability to manage projects of moderate complexity.
- Strong problem-solving skills with the ability to make recommendations and decisions independently.
- Excellent communication and client relationship management skills.
- Ability to balance multiple priorities while maintaining attention to detail.
- Prior experience in BPO support consulting or client-facing roles strongly preferred.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ #LI-HYBRID
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Employment Type
Full-Time
