Business Process Engineer

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

We are seeking a highly motivated Business Process Engineer with a strong focus on process improvement to join our team. The successful candidate will analyze design and optimize business processes to enhance operational efficiency reduce costs and improve overall organizational performance. The role requires hands-on mapping and redesign of processes data-driven analysis and collaboration with global stakeholders to drive sustainable change.

Responsibilities

• Analyze current-state processes and design future-state workflows.

• Create maintain and communicate detailed process maps flowcharts SOPs work instructions and decision matrices.

• Identify root causes of process inefficiencies develop actionable solutions and drive implementation with cross-functional teams.

• Lead or facilitate workshops and value-stream mapping sessions to secure stakeholder alignment.

• Manage end-to-end process improvement projects including scoping planning execution monitoring and benefits realization.

• Establish and monitor key performance indicators (KPIs) to quantify impact and report progress to leadership.

• Collaborate with IT product operations and service teams to implement process changes in systems (e.g. CMSO tools ServiceNow Salesforce) and ensure alignment with business objectives and regulatory standards.

• Develop training materials coaching and support for teams to ensure successful adoption of new processes.

• Maintain accurate documentation of process changes and governance records; support internal and external audits as needed.

• Stay current with industry best practices and emerging technologies to drive continuous improvement.

Basic Requirements

Qualifications Required

• High school diploma.

• Proficiency with process-mapping and analysis tools (e.g. Lucidchart).

• Strong data analysis problem-solving and project-management skills.

• Excellent cross-functional collaboration and communication skills; experience working with global teams.

• Ability to manage multiple priorities with minimal supervision and deliver measurable outcomes.

• Experience leading or facilitating cross-functional projects and workshops.

• Proficiency in English (written and verbal).

Preferred

• ITIL Foundations certification.

• Experience with enterprise platforms (ServiceNow Salesforce) and related integration work.

• Experience with Tableau to analyze dashboards.

Skills and Competencies

• Analytical thinking and problem solving

• Process mapping workflow analysis and root-cause analysis

• Strong written and verbal communication; ability to present to executives

• Facilitation and coaching; ability to train and enable teams

• Adaptability in a global fast-changing environment

• Customer-focused mindset and service orientation

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.