Customer Service Center Coordinator 1st Shift Irving, TX
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Job Location:
Wendell, ID - USA
Yearly Salary:
$ 43820 - 75120
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.
Here at Siemens we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live work and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. Thats why we always put our people first. Our global diverse team would be happy to support you and challenge you to grow in new knows where our shared journey will take you
Our Smart Buildings help to create efficient safe adaptable and responsible environments. Our aim isnt just about improving buildings; its about creating perfect places that improve peoples lives.
Transform the everyday with us!
Our Customer Service Center Coordinators provide normal and after hours coordination dispatch and documentation of all emergency calls that come in for various disciplines handled by Siemens Industry; Building Technologies and other Sectors. They provide support functions for several offices to meet customers needs during critical times to maintain performance demands All candidates must be willing to work alternating weekly work schedule within the anticipated hours of 6:00am 6:00pm or 7:00am 7:00 pm which include weekend days as scheduled and have the ability to cover additional alternate days/schedules to meet department needs.
As a Customer Service Center Coordinator you will:
Effectively coordinates and schedules field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines to achieve targets.
Provide support information prioritization and coordination of assignments for field service personal for emergency service dispatch and national/ enterprise account call handling. Serves as the main point of contact for all service customers to ensure expectations are being met.
Ensure all service requests and dispatches are well documented coordinated prioritized and organized for review or follow up action whenever necessary.
Utilize update and notify on all call handling and special services process documentation deficiencies and follow processes to maintain quality completion of all work.
Additional Qualifications/Responsibilities
You will make an impact with these qualifications:
Basic Qualifications:
High School degree or state-recognized GED
2 years experience in customer service call handling dispatching and service response in a related technical industry
Must be able to demonstrate:
Self motivation with strong customer satisfaction and service focus.
Organizational interpersonal and verbal and written communication skills
Knowledgeable in Microsoft Office PC and Business software systems (i.e. SAP)
Call handling and ability to work during times of high call processing activity and time constraint demands
Learning Aptitude
Preferred Qualifications:
Technical school or Associates degree (2 year)
Knowledge in HVAC (Building Automation) Controls Concepts
Bilingual (Spanish or French)
Strong typing skills
Ready to create your own journeyJoin us today.
About Siemens:
We are a global technology company focused on industry infrastructure transport and healthcare. From more resource-efficient factories resilient supply chains and smarter buildings and grids to sustainable transportation as well as advanced healthcare we create technology with purpose adding real value for customers.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society while ensuring that we attract the best talent based on qualifications skills and experiences. We welcome you to bring your authentic self and transform the everyday with us.
Youll Benefit From
Siemens offers a variety of health and wellness benefits to our employees.
The pay range for this position is $43820 - $75120 annually. The actual wage offered may be lower or higher depending on budget and candidate experience knowledge skills qualifications and premium geographic location.
Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.
Here at Siemens we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live work and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. Thats why we always put our people first. Our global diverse team would be happy to support you and challenge you to grow in new knows where our shared journey will take you
Our Smart Buildings help to create efficient safe adaptable and responsible environments. Our aim isnt just about improving buildings; its about creating perfect places that improve peoples lives.
Transform the everyday with us!
Our Customer Service Center Coordinators provide normal and after hours coordination dispatch and documentation of all emergency calls that come in for various disciplines handled by Siemens Industry; Building Technologies and other Sectors. They provide support functions for several offices to meet customers needs during critical times to maintain performance demands All candidates must be willing to work alternating weekly work schedule within the anticipated hours of 6:00am 6:00pm or 7:00am 7:00 pm which include weekend days as scheduled and have the ability to cover additional alternate days/schedules to meet department needs.
As a Customer Service Center Coordinator you will:
Effectively coordinates and schedules field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines to achieve targets.
Provide support information prioritization and coordination of assignments for field service personal for emergency service dispatch and national/ enterprise account call handling. Serves as the main point of contact for all service customers to ensure expectations are being met.
Ensure all service requests and dispatches are well documented coordinated prioritized and organized for review or follow up action whenever necessary.
Utilize update and notify on all call handling and special services process documentation deficiencies and follow processes to maintain quality completion of all work.
Additional Qualifications/Responsibilities
You will make an impact with these qualifications:
Basic Qualifications:
High School degree or state-recognized GED
2 years experience in customer service call handling dispatching and service response in a related technical industry
Must be able to demonstrate:
Self motivation with strong customer satisfaction and service focus.
Organizational interpersonal and verbal and written communication skills
Knowledgeable in Microsoft Office PC and Business software systems (i.e. SAP)
Call handling and ability to work during times of high call processing activity and time constraint demands
Learning Aptitude
Preferred Qualifications:
Technical school or Associates degree (2 year)
Knowledge in HVAC (Building Automation) Controls Concepts
Bilingual (Spanish or French)
Strong typing skills
Ready to create your own journeyJoin us today.
About Siemens:
We are a global technology company focused on industry infrastructure transport and healthcare. From more resource-efficient factories resilient supply chains and smarter buildings and grids to sustainable transportation as well as advanced healthcare we create technology with purpose adding real value for customers.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society while ensuring that we attract the best talent based on qualifications skills and experiences. We welcome you to bring your authentic self and transform the everyday with us.
Youll Benefit From
Siemens offers a variety of health and wellness benefits to our employees.
The pay range for this position is $43820 - $75120 annually. The actual wage offered may be lower or higher depending on budget and candidate experience knowledge skills qualifications and premium geographic location.
Required Experience:
IC
Key Skills
- Crisis Management
- Restaurant Experience
- Customer Service
- Computer Skills
- Interviewing
- Math
- Warehouse Experience
- Sterile Processing
- Warehouse Management System
- Leadership Experience
- Supervising Experience
- Manufacturing
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
