Executive-Sales
Executive-Sales
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Job Description
POSITION SUMMARY
The Sales Executive role involves a combination of new business prospecting and account management. It is a Proactive Sales target oriented role reporting to the Sales Leader. Focused on new business development across multiple segments primarily Corporate business and Groups & Events managing relationships with MICE & Corporate TMCs and Travel Agencies. Working in conjunction with the sales team whilst building a network of support through our Global Sales office (GSO) / National Sales Team (NST) to ensure sales account revenue targets are achieved through strategic account management. Actively upsells each business opportunity to maximize hotel revenue and increase the hotels market share. Achieves personal and team related revenue goals. Responsible to support Marriotts Service and Relationship Strategy driving customer loyalty by delivering service excellence throughout each customer experience. Assists in leading all day-to-day activities related to sales with a focus on building long-term value-based customer relationships that enable achievement of sales and hotel revenue objectives. If you are passionate about achieving goals and working with dynamic team and are hungry to prove your sales skills this is the role for you.
ARE YOU ELIGIBLE TO WORK IN THE UK A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional area. or
2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.
MICE Sales and Account Management experience preferred but not essential
Knowledge of Marriott sales systems including PMS Opera Sales and Catering Marsha and any other sales/event system applicable would be an advantage
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
Works collaboratively with off-property sales channels to ensure sales efforts are coordinated complementary and not duplicative.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Develops Group and Events segment to achieve and exceed hotel financial goals
In charge of delivering/exceeding hotel annual Groups and Events budget
Works collaboratively with Global Sales Organization and National Sales Team to ensure sales efforts are coordinated complementary and not duplicative
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls sales presentations sales trips etc.
Supports with Group and Events conversion
Manages and develops relationships with key internal and external stakeholders
Candidate has excellent negotiation skills and ability to influence others
Managing Sales Activities
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
Assists in delivery and development of sales/marketing activities for the hotel
Assist Sales Leader in execution of the hotel Annual Sales Intensity Plan
Participates in sales calls with members of sales team to acquire and/or close new or existing business
Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence)
Understands and actively utilizes company marketing initiative/incentives to close business achieve revenue objectives and establish or maintain loyalty
Maintains customer loyalty by delivering service excellence throughout each customer experience and providing timely feedback
Works with customers to align preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty
Maintains positive relationships with clients to encourage repeat and recurring business
Leading and implementing Marriott Meetings and Groups initiatives
Analyses and evaluates current client base in order to identify changes/trends in the hotel industry
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
Identifies new business to achieve revenue goals
Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them
Closes the best opportunities based on market conditions and location needs
Gains understanding of the locations primary target customers and service expectations; serves the customer by understanding their requirements issues and concerns to offer tailored solutions.
Providing Exceptional Customer Service
Services our customers to grow share of the account
Executes and supports the companys customer service standards
Provides excellent customer service consistent with the daily service basics of the company
Sets a positive example for guest relations
Interacts with customers to obtain feedback on product quality and service levels
Additional Responsibilities
Performs other duties as assigned to meet business needs.
WHAT WE CAN OFFER YOU:
Competitive Salary Performance based quarterly sales incentive 28 days holidays including bank holidays
Accommodation Service Charge.
Length of service rewards and invitations to recognition events
Monthly/yearly recognition schemes
Extensive training both internally and externally
World-class career opportunities within Marriott International
Discounted room rates worldwide for you & friends and family
Professional learning and development opportunities
Complimentary meals on duty
Complimentary dry cleaning for business attire
Monthly cultural lunches Christmas lunches Summer Party and Associate Appreciation Week
Pension scheme to help you save for the future
Access to major high street discounts so you can treat your friends and family.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
