Technical Account Manager
Technical Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
Kinetix Solutions Inc. is dedicated to delivering top-tier technical solutions and building lasting customer relationships. We are seeking a proactive and customer-focused Technical Account Managerto act as a trusted advisor for our clients ensuring they fully realize the value of our services and solutions.
What Youll Do
As a Technical Account Manager (TAM) you will:
- Serve as the primary technical liaison for a portfolio of clients
- Lead onboarding deployment and ongoing support for Microsoft cloud services
- Translate client business objectives into practical technical solutions
- Provide consultative guidance and best-practice recommendations on Microsoft technologies
- Monitor client environments adoption and usage trends to proactively address risks
- Escalate troubleshoot and resolve technical issues quickly and effectively
- Conduct monthly and quarterly client reviewsto ensure alignment adoption and satisfaction
- Act as the voice of the customer collaborating with internal teams to improve services
Required Qualifications:
- Bachelors degree in Computer Science Information Technology Engineering orrelated field (or equivalent experience)
- 35 years of experience in a Technical Account Manager IT consultant or advanced support role
- Strong experience with Microsoft 365 Azure and enterprise IT environments
- Excellent problem-solving skills with a proactive mindset
- Exceptional communication presentation and relationship management skills
- Ability to manage multiple accounts and shifting prioritiesin a fast-paced environment
Microsoft certifications such as:
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Microsoft 365 Enterprise Administrator Expert
- Microsoft Certified: Security Compliance and Identity Fundamentals (or higher-level equivalents)
- Familiarity with Microsoft Intune Exchange Online SharePoint Online and Teams administration
- ITL or other service management certifications (a plus)
- Hands-on experience with user onboarding migrations and change management
- Competitive salary and performance-based incentives
- Comprehensive benefits package (medical dental vision 401(k) etc.)
- Professional development and certification reimbursement
- Flexible working arrangements (remote / hybrid)
- A culture of collaboration continuous learning and customer success
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
Required Experience:
Manager
Employment Type
Full-Time
