Group Coordinator-Full Time (Horseshoe LV)

Responsibilities/Purpose

The Group Reservations Coordinator handles all room related details contracted by the Caesars Entertainment Sales Team for their properties. The Group Reservations Coordinator will act as a liaison between the groups contact(s) and all support departments for room related details. This position is responsible for the data processing and validation of all details obtained from rooming lists internet bookings and reservations created via third party applications.

Job Functions

• Responsible for but not limited to creating and monitoring room blocks in multiple systems to ensure maximization of revenue entering rooming lists into the hotel system facilitating input of group rooming list via outside systems and/or uploads and the execution of a groups negotiated room related concessions.
• Will become familiar with contract details and seek clarification in the event there is uncertainty; will be able to clearly explain the specifics of all assigned contracts.
• Manage room blocks through regular observation and the creation of detailed reports.
• Must possess the ability to effectively communicate and efficiently respond to the groups rooms contact both verbally and in writing. These communications will include but not limited to introduction letters key date reminders pick-up information and reports attrition preparation.
• Using the resources available to the coordinator they will ensure due dates are adhered to and are communicated to the groups contact.
• Provide professional guidance to the group in accordance with company policy.
• Are responsible for creating/entering special billing profiles building web-links and maintaining numerous tracking spreadsheets for historical/financial purposes.
• Offers and sell room and suites in a manner that maximizes occupancy and revenue; following department procedures and/or obtaining proper authorization for exceeding room blocks or offering and/or extending special rated rooms/suites.
• Attends mandatory meetings with clients as well as any internal meetings deemed necessary to ensure details are properly executed.
• Notifies the necessary support departments of any time sensitive room related details (revenue service scheduling) in a timely manner.
• Answers the departments main Group Reservations phone line and will be prepared to make change cancel or answer questions the caller may have regarding a groups rates/availability hotel facilities services and special promotions.
• Has specific duties to adhere to; detailed in the department procedure manual. Timely completion will be monitored by the Group Reservation Supervisors and Manager.
• Treats all guests and team members with courtesy and respect. Acts as a role model; always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same. Demonstrates a willingness to assist guests and team members by anticipating their needs.
• Interacts with clients customers and internal departments in a professional manner during all interactions.
• Is required to meet or exceed the established department services levels as well as the expectations set by the client and/or customers expectations.
• Is appropriately groomed and wears professional attire following the guidelines established by the company and department.
• Is empowered to think act and make decisions that are in the best interest of the company.
• Able to prioritize and complete duties as assigned; handle multiple often high-pressure tasks.
• Must have excellent verbal and written communication skills.
• Adheres to all company policies regulatory and state/federal laws.
• Immediately notifies Manager of discrepancies safety concerns breakdowns in service.
• May be assigned special projects as deemed necessary by Management.

Essential Requirements

Education:

• High School Diploma or equivalent required

Experience:

• 1 year Customer Service Sales Convention or Group Reservations experience.
• Proficient in MS Office with an emphasis on WORD EXCEL and OUTLOOK.
• 1 year of LMS experience required.

Abilities:

• Must be able to type and be computer literate.
• Must be 18 years of age or older.
• Must have a pleasant speaking voice enthusiasm demonstrate strong service and verbal communication skills and present oneself in a professional manner.
• Must possess a friendly demeanor and enjoy interaction with customers both internal and external.
• Must be able to read write speak and understand English.
• Must be able to work in high and low stress areas.
• Must be able to maintain a flexible working schedule based on business demands.
• Must be able to work in close quarters.
• Must be multi-task oriented.
• Excellent interpersonal communications team building and problem-solving skills are required.
• Must be able to work with minimal supervision.
• Ability to perform full duties of dexterity and visual perception.
• Maintain a clean and organized work environment.
• Must be proficient in all required systems and have a sound knowledge of all CET and partner properties assigned to the LV Regional Contact Center.
• Must have a good attendance record and a stable work history.

Desired Skills:

• Hotel experience and/or convention industry experience preferred.
• CVENT/Passkey experience appreciated.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e. emergencies changes in personnel workload or technical developments).