Operations Supervisor | Part-Time | Flint River Entertainment Complex

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Operations Supervisor directs manages supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Director of Operations.

This role pays an hourly rate of $15.00-$19.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 26 2025.

Flint River Entertainment Complex is owned by the City of Albany and is operated by OVG. Located in Albany Ga. Flint River Entertainment Complex is comprised of three venues- the Albany Civic Center Albany Municipal Auditorium and Veterans Park Amphitheatre. Hosting live spectator events banquet meetings trade shows conference concerts and more Flint River Entertainment Complex prides itself on bringing quality entertainment to southwest Georgia.

• Oversee monitor changeover and housekeeping crews provide team support as required.
• Schedule appropriate changeover and housekeeping crew for a large group of employees accurately and efficiently and adjust/notify employees of updates / changes as necessary
• Maintains departmental equipment; notify Director of Operations when repairs are needed
• Provide excellent customer service to internal and external clients to provide a positive employee climate.
• Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces
• Provide staff training for all employees and temporary workers
• Deliver and follow up on Performance Improvement procedures on a timely basis
• Ensure staff is working safely and are aware of proper safety guidelines
• Lead / coordinate staff training and safety programs
• Assist or lead planning directing coordinating and review of work plans for facility operations
• Review and understand event documents to forecast staffing and equipment needs for all Arena & Convention events.
• Coordinate facility arrangements with concessionaires and production department

• High school diploma or equivalent
• Two (2) or more years experience in an operations position in an arena convention center public assembly facility or similar location preferred
• Knowledge of set up/housekeeping and event coordination
• An advanced degree in Facility Management or related field may be substituted for years of experience
• Basic computer skills in a Windows format including typing data entry and email
• Advanced computer skills and experience with MS Word Outlook Excel preferred
• Ability to effectively lead a team and manage in a fast paced high pressure environment
• Knowledge of OSHA standards / requirements
• Forklift certification or ability to acquire within 90 days of employment
• Possess superior interpersonal communication and leadership skills
• Ability to communicate clearly and concisely in the English language both orally and in writing
• Self-motivated and excellent organizational skills
• Possession of a valid Drivers License preferred
• Ability to work independently and as part of a team
• Ability to work long hours including a varied schedule of days nights weekends and holidays

INTELLECTUAL/SOCIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing duties of this job the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations.
• Position requires constant attention to precise details and accuracy of specified standards including: following verbal written or diagram instruction following simple to complex (more than 3 steps) instructions and concentration which frequently extends beyond 30 minutes at a time.
• Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.
• This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration being able to recognize and resolve conflicts being able to openly communicate in writing and verbally with clients.
• Constant use of the English language verbally written or reading to read company information and communicate to teams.
• Frequent use of company provided cell phone desk phone.
• Constant use of company radio for communication.
• Ability to hear and respond quickly in high pressure situations to radio requests from employees security etc.

Physical Demands:

While performing duties of this job the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend stoop or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture dance floor carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators telephones copy machines and printers; employee will constantly communicate via telephone email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds as business demands required.

Work Environment:

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance crowded or tight spaces high elevation consistently loud workspaces and freight elevators.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.