Residence Admissions Coordinator
Residence Admissions Coordinator
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Job Description
COVID 19 On-Campus Requirements
Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.
About Queens University
Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
The Housing and Ancillary Services team manages close to 5000 student beds in 18 residence buildings as well as Community Housing our off-campus rental apartment and housing properties three dining halls numerous retail foodservice locations on campus the Donald Gordon Hotel and Conference Centre University Club and Event Services. Residence buildings also provide temporary accommodations for the summer conference events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the Universitys learning environment. The Residence Life and Services staff team is dedicated to the development of the whole student promoting diversity accountability independence and success in a broader learning environment.
The Residence Admissions Coordinator is a key member of the Residence Life and Services team responsible for supporting the full-cycle admissions process for university residences. As the first point of contact for prospective and current students families and campus partners the Coordinator manages a high volume of inquiries via phone email LiveChat and in-person interactions providing accurate information and guidance on residence policies and procedures. The role provides critical administrative and operational support to the Manager including drafting and releasing communications preparing financial journals administering the room change process and escalating complex issues as needed.
The Coordinator plays a vital role in occupancy management helping to maximize the use of 4850 bedspaces from a pool of over 5000 applicants annually. This includes supporting key admissions cycles such as winter intake upper-year applications and first-year placements and contributing to recruitment efforts that align with strategic enrollment goals. The position requires strong organizational communication and problem-solving skills and a commitment to delivering high-quality service in a fast-paced student-focused environment.
This position develops and coordinates academic and learning-focused programs and events for students who are living in residence and are participating in focused programming. This position acts as a point of contact to new students to support them through the initial orientation period in residence and provides information and interpretation regarding residence policies and procedures. This position also provides recruitment support as well as feedback mentorship and guidance support to Residence Dons.
Job Description
What you will do
- Develops and coordinates academic and learning-focused programs and events for students who are living in residence and are participating in focused programming.
- Acts as a point of contact to new students to support them through the initial orientation period in residence.
- Develops and updates marketing materials to create awareness for student programs and events.
- Gathers and analyzes residence experience surveys and/or feedback and makes recommendations for future programming.
- Completes administrative tasks including generating reports preparing general correspondence and performing recordkeeping and database input.
- Coordinates activities involved with recruiting hiring scheduling training and evaluating Residence Dons.
- Provides ongoing feedback mentorship guidance and support to Residence Dons through bi-weekly team meetings and other one-to-one interactions.
- Provides information and interpretation regarding residence policies and procedures.
- Confirms and allocates funds within the programming budget.
- Other duties as required in the support of the department and/or unit.
- Four-Year Bachelor Degree or equivalent.
- More than 3 years and up to and including 5 years of experience.
- Experience working at a post-secondary education institution considered an asset.
- Experience working with diverse populations/equity deserving groups considered an asset.
- Satisfactory Criminal Records Check required.
- Vulnerable Sector Screening required.
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and Requirements
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships trust and credibility.
- Manage own work and may train and review the work of casual employees work study students and/or volunteers to see commitments through to completion.
- Contribute to setting work priorities and direction supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity diversity accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity diversity accessibility inclusion Indigenization and human rights for equity deserving groups.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .
Required Experience:
IC
Employment Type
Temp
