Contact Center Associate

When it comes to performance skills and experience dont tell the whole story. They only tell uswhat to doinknown predictable and contextual situations.

We look for attributes as they tell us how youbehave in all situations particularly unknown challenging or stressful ones when you cant apply your learnt skills.

We have big ambitions and we needpeople who work here to have big ambitions too.

To achieve ourgrowth plans weneed talented and driven people who are curious andcomfortable with uncertainty and step outside their comfort zone to learn and try new things.

Ifyoure the kind of person who rolls up your sleeves and gets stuck in we want to hear from you!

WatchHEREto find out what it takes to be successful andbuild a better career at MSC.

Requisition ID :18838

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Wednesbury UK

Potential WorkLocation :United Kingdom : England : Wednesbury
United Kingdom : England : West Midlands

Our customers are at the heart of everything we do and are the key to our business growth. As a Contact Centre Associate your purpose will be to use your customer-centric mindset to provide our customers with world-class friendly and professional service. By doing this you will directly contribute to building our brand which is essential for our ongoing success.

Are you looking to take your career to the next level When you join MSC we offer you more than just a job. We provide the opportunity to grow and develop helping you build your career. Great businesses need great people thats where you come in!

Whats in it for you

With MSC youll have the autonomy to shape your role and develop your career with us. We believe in continuous growth so you will have constant access to coaching mentoring and an environment where personal and professional development and success are celebrated.

Love discounts Youll love it even more with our discounts and rewards site which covers all the most popular brands. Whether its a breakaway cashback on essentials or shopping for a special occasion weve got you covered.

On top of this we give you 25 days of holiday entitlement Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance which is 6x annual salary plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will you be doing

As a Contact Centre Associate you will form part of our Contact Centre team and play an integral part in our Customer Experience your new role you will be the first person that the customer engages with when calling MSC and your goal will be to provide a great experience through exceptional service whilst processing orders and quotes.

Being the first person that our customers talk to makes you a significant part of their journey with MSC. By positively representing the MSC brand and confidently outlining what they can expect from us you will make a memorable first impression. This will be the foundation on which we will build to form a long-standing partnership with our customers. Therefore your initial involvement will directly impact our ability to grow as a business and exceed our customers expectations.

Whilst speaking to our customers you will be able to gain firsthand insight into their business and their objectives. By adopting a proactive approach you will be able to liaise with our sales functions with a view of providing solutions for our customers. Sharing this knowledge will allow our brilliant sales teams to do what they do best. We need you to have meaningful conversations with our customers and position MSC as a vehicle to enable their growth.

What do you need

We trust that our people will be able to teach you the role-specific skills but for you to truly succeed at MSC you will embody our values and these significantly important attributes ones that MSC believes embody talent within our business.

Connections: Your interpersonal skills how well you manage relationships and how rewarding you are to deal with

Thinking:The abilities you draw upon to solve problems learn and be agile

Creativity:How adept you are at creating solutions and working with change

Drive:Your level of ambition. The pace energy and enthusiasm applied to activities

Ultimately we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So if you can operate effectively in a team demonstrate customer-centricity and are eager to make a difference then we would love to hear from you - apply today!

Why MSC

The journey to the best version of yourself starts with us. If youre searching for an employerthat will enable you to learn grow and make a difference youve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact.

We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomyto make decisions takerisks and learn from mistakes.

You will be encouraged to challenge the normmakedecisions and take ownership to make changes enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop both professionally and personally.

From ourculture to our forward-thinking leadership youll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly wed love to watch you grow and reach your full potential with us.

WatchHEREto find out what its like to work at MSC and join us as we continue to build a team of people doing their best work

We wont just give you a job well enable you to be yourself discover opportunityunlock your potential and design yourcareer.