Service Desk Technician

Working at the Cumberland you become part of something special. Were a Mutual organisation committed to improving the lives of our colleagues customers and community. Our values are incredibly important to us.

Were on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference then this is the job for you.

Introduction of an exciting new role within our service desk team to work as a technician alongside our current team of Service Desk operators supporting colleagues both on site and remote working across our Head office and Branch network.

The Benefits

• Salary up to 28482 p.a. depending on skills and experience.
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
• Learning and Development opportunities - We want you to grow in your role. Well work together to support your personal and professional development.
• Hybrid Working - the tools and equipment you need to be able to work from home when you need to depending on your role.
• Health and Wellbeing - a calendar of events and activities throughout the year Mental Health & Wellbeing champions and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

About the role:

Liaising with people in all areas of the business you will:

• Attend branches to support with requestincident resolutions
• Resolve service desk calls by prioritizing and dealing with these in accordance to defined Service Level Agreements alongside supporting the Technology teams Incident Management processes providing resource on incident bridges as required
• Support the teams preventative maintenance tasks and logindeletion requests ensuring these are completed to a high standard
• Assist the Service Desk ManagerService Desk Lead with the project management and implementation of new systems and hardware
• Challenge and improve processes to ensure a high level of productivity
• Attendance at our Head Office site on a rotational basis to ensure on-site support.

About You:

• Have excellent organisation accuracy and communication skills ensuring that Service Desk tickets are kept up to date and the ticket requester is kept in contact throughout the ticket lifecycle.
• Be a self-motivated achiever who gains satisfaction from providing excellent customer service and problem solving
• The ability to work to deadlines and able to carry out tasks and projects both as part of a team and on your own initiative
• Hold a full UK driving licence
• This role requires some flexible working due to the nature of the role with the working week providing support Monday Friday on a rotational shift basis.

Were here to create a banking experience thats kinder to people and planet.

Unlike banks we dont have public or private shareholders which means we can invest 100% of our profits back into our business. As a result our business is purpose-led financially strong socially responsible and always focused on our people planet and communities.