Quality Assurance Manager
Quality Assurance Manager
Posted on :
28-09-2025
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1 Vacancy
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Job Description
JOB OPPORTUNITY: Quality Assurance Manager
Quality Assurance Manager Competition #64-25
About Our Opportunity:
Working within the mission vision values and person-centred philosophy of the Agency the Manager of Quality Assurance plays a pivotal role in ensuring our services meet or exceed sector standards accreditation requirements and regulatory obligations. This position leads the development implementation and monitoring of quality improvement systems policies and metrics while also providing guidance and support to sensitive matters such as privacy breaches critical incidentsand client record compliance. The Manager plays a lead role in the CARF accreditation process which occurs once every three years and maintains annual updates to CARF manuals. The Manager actively participates in organizational committees and supports a culture of continuous improvement across the Agency. It actively supports the Agencys awareness and goals around diversity and inclusion.
We Value You- Benefits:
- Flexible scheduling
- Three weeks vacation for full-time staff * entitlement increases from there
- Three paid household leave days a year*
- Two paid Wellness Days a year
- Paid sick days
- Two and a half-paid Agency days for full-time staff *
- Five paid days for education leave/year
- One paid Moving Day/year
- Subsidized professional association annual dues (if applicable)
- A work culture that values transparency teamwork learning fairness and integrity
Health and Wellness Resources:
- Generous health/dental benefits after 3 months.
- Three flex benefit options to meet your individualized needs
- Option of psychological/counselling services (up to $1500/year)
- Employee Assistance Plan
- Long Term Disability Plan
- Insurance Travel insurance
Pension: Municipal Pension plan enrollment for eligible employees
Work Hours: 35 hours per week (Full-Time)
Salary: MGS7 Step 1 $85631.00 annual salary
Location: 1638 East Broadway Vancouver BC with the possibility of working Hybrid (in office and home)
Posting End Date: Posting will remain open until filled.
What do you need to succeed
Education Training Experience
- Bachelors degree in a relevant field (e.g. Social Sciences Public Administration Quality Management) required Masters degree is an asset
- Minimum 5 years experience in quality assurance compliance or risk management preferably in a non-profit social services or healthcare setting
Knowledge Skills Abilities
- Demonstrated knowledge of CARF accreditation processes and client record management standards
- Knowledge of the non-profit social services sector including a range of direct service models and methods
- Exceptional attention to detail and analytical skills with the ability to translate data into actionable improvements
- Strong interpersonal and communication skills with the ability to engage and train staff at all levels
- Proven ability to manage sensitive and confidential information with discretion
- Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
Essential Responsibilities
- Lead the development implementation and monitoring of quality assurance frameworks tools and processes to ensure service excellence
- Ensure policy updates are communicated effectively to staff and integrated into operational practices
- Support the CFO in the implementation of the Agencys risk management plan framework across programs and business units ensuring all reporting mechanisms are in place
- Assist in the implementation and roll-out of risk management checklists business continuity plans and a comprehensive risk register
- Serve as support to the HR Coordinator Health Safety Wellness on critical incident management reporting documentation investigation and follow-up as needed; support the agencys critical incident management process including reporting documentation investigation and follow-up
Additional Requirements
- Successful completion of a Criminal Record Check
How to apply:
If this describes you please submit your application to us through our website candidates will be contacted for interviews. We thank all candidates and searchers for your interest.
We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity inclusion and diversity. Decisions regarding recruitment hiring promotion compensation and all other terms and conditions of employment will be made without regard to race colour ancestry place of origin political beliefs religion marital status family status physical or mental disability sex sexual orientation gender identity or expression age or non-applicable criminal condition.
If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate please email your resume and cover letter (indicating the competition number #64-25 in the email subject line) to .
We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples including the Xʷməθkʷəyəm (Musqueam) Skwxwú7mesh Úxwumixw (Squamish) Selílwitulh (Tsleil Waututh) Qayqayt Katzie Kwantlen Kwekwetlem Semiahmoo Matsqui and Tsawwassen First Nations. Huy ch qu.
JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF!
About Us
When you work with us you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful leading-edge work that has a direct impact on the local community.
At Family Services of Greater Vancouver we have been helping people in crisis since 1928. We are a non-profit working to support and empower individuals families and communities. We offer programs and services designed to help people develop the skills knowledge and confidence to create positive change in their lives. Our staff operates from an evidence-based trauma-informed lens to meet people where they are and get them where they want to be.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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