Business Support Leader
Business Support Leader
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Job Description
The Team Leader will be responsible for coordinating and overseeing daily operations related to after-sales support recertification processes and system alignment. This role ensures smooth distribution of tasks supports team development through training and guarantees efficient project release for new sales opportunities.
Task & Communication Management
Distribute daily activities and monitor workload across the team.
Manage and oversee after-sales emails ensuring timely and effective responses.
Recertification Control
Track and control the demands of recertification processes.
Ensure deadlines are met and documentation is properly managed.
Training & System Alignment
Conduct training sessions to strengthen team knowledge on systems and processes.
Align workflows with company policies and continuously improve operational efficiency.
Project Release for New Sales
Validate and authorize the release of projects related to new sales.
Responsibilities
Qualifications
Previous experience in coordination team leadership or similar role.
Strong organizational and communication skills.
Knowledge of after-sales processes and recertification requirements.
Intermediate level of English and desirable Spanish language.
Ability to conduct training and foster team alignment.
Employment Type
Full-Time
