Customer Quality Manager

Why Work at SMA America

At SMA America we believe in Energy that Changes. Since 1981 weve been developing innovative solar technology that simplifies secures and enhances the performance of photovoltaic systems all while pushing the boundaries of whats possible in clean energy.

But were not just transforming power were empowering people.

Weve built a culture where bold ideas are welcomed collaboration is second nature and your career growth truly matters. With our Rocklin CA headquarters as the hub we offer a hybrid work model competitive benefits and a team-driven environment where your impact is seen and felt.

Whether youre a sales expert service pro or engineering innovator if youre ready to join a purpose-driven team committed to shaping the future of energy wed love to meet you.

PURPOSE OF POSITION
The Customer Quality Manager is accountable for the substantial timely management tracking and coordination of any customer related quality topics in the US. The position ensures alignment and close teamwork with the customer quality team at the headquarters supporting fast communication a unified direction and mindset.

PRIMARY DUTIES / RESPONSIBILITIES

• Leads drives and tracks quality activities by supporting complete problem resolution of product failures with customer impact.
• Supervises and manages special projects with customer quality impact as needed or required.
• Initiates and manages the verification process of product problems or failures in a global network. Drives and tracks corrective actions utilized in the defined 8D steps.
• Manages coordinates and tracks remedial actions with Supplier Quality Managers Engineering Service personnel as required in resolving product quality issues.
• Tracks and follows up on quality-related actions with all involved functions (Sales Service Production Development) and escalates if deadlines are missed or deliverables are not met.
• Interfaces with customers to drive continuous quality improvement and facilitates customer audits or assessments upon request.
• Participates in on-site evaluations of non-conforming products in the field.
• Prepares documentation for decision making process within the global Quality Circle process.
• Applies statistical methods to track trend and analyze quality data related to non-conforming products reported by customers.
• Interfaces with international colleagues in the continual improvement of product/system/solution quality.
• Other duties as may be assigned by supervisor or management.

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE

• Bachelors degree in engineering or electrical engineering (Masters preferred) or related field or similar education
• At least 10 years of experience in the customer quality management field in a manufacturing environment
• Expertise in 8D method for corrective action and the quality tools 5-Why Ishikawa diagramming and pareto analysis.
• Profound project management skills especially including action tracking and special project management.
• Excellent communication skills in negotiations with critical / opposing parties.
• Ability to present information to formal mid/high-level management boards on quality issues.
• Excellent communication leadership and cross-functional collaboration skills.
• Strong skills in office suite: Word Excel Project PowerPoint and statistical software packages.
• Ability to travel occasionally.
• Working knowledge in JIRA Salesforce SAP and CRM is a plus.
• Acts with an entrepreneurial mindset
• Certification in quality management (e.g. CQE CQA Six Sigma).
• Experience in solar automotive aerospace electronics or similar regulated industries.

WE OFFER

• The salary range for this position is $00 per year dependent upon experience
• Comprehensive benefits including health dental and vision coverage (including $0 premium options)
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday Wednesday and Fridays
• 401(k) plan with company match
• Opportunities for professional development and training
• Inclusive collaborative and innovative work environment

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to ones race color creed sex (includes gender pregnancy childbirth and related medical conditions) gender identity religion marital status age (over 40) national origin or ancestry physical or mental disability (includes HIV/Aids) medical condition (cancer genetic characteristics) veterans status sexual orientation or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities SMA will attempt to reasonably accommodate qualified applicants with known disabilities unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in theapplication.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties including but not limited to your former employers background or employment check service providers or third-party recruiters; and (b) SMA may use or process applicants personal information for relevant purposes including but not limited to general communications with you identity verification background or employment checks determination of eligibility and making hiring decisions. For successful job applicants who become SMAs staff we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants SMA may retain your application for internal records or for future recruitment purposes.

If you are a California resident you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018 as amended including by the California Privacy Rights Act of 2020 and its implementing regulations (the CCPA). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection use or disclosure of your personal information.

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