Healthcare Pega Lead Business Architect (LBA) REMOTE

Job Title: Healthcare Pega Lead Business Architect (LBA)

Work Location: Atlanta GA

Duration: Long Term

Job Description

• Act as the Lead Business Architect for large-scale Pega-based initiatives within the healthcare domain driving end-to-end business solutions.
• Lead and facilitate discovery workshops gather requirements and translate business needs into Pega solution capabilities.
• Work closely with cross-functional teams including business stakeholders developers QA and UX teams to define and deliver scalable and effective business processes.
• Collaborate with C-level executives (CPO COO CIO) to align business goals with technical solutions and ensure stakeholder buy-in.
• Develop and maintain process maps customer journey maps and documentation for all workflows and user stories.
• Provide SME-level guidance on customer service and contact center solutions including IVR case management and service request workflows.
• Participate in Pega application design sessions ensuring best practices and Pega Guardrails are followed.
• Use APLEX and Feather design frameworks to architect scalable and reusable components and workflows.
• Conduct gap analysis identify areas for improvement and drive continuous process optimization.
• Mentor and guide junior BAs and team members; foster a collaborative solution-oriented environment.
• Serve as a liaison between the business and technical teams ensuring the final product meets both functional and strategic objectives.
• Manage scope changes prioritize requirements and negotiate trade-offs with business partners.
• Ensure delivery quality through involvement in reviews walkthroughs and validation of final solutions.

Must-Have Skills:

• 15 19 years of total experience with strong hands-on Pega BA experience
• Proven track record in healthcare domain projects (MANDATORY)
• Strong knowledge of contact center operations IVR flows and customer experience
• Expertise in business process modeling journey mapping and requirement elicitation
• Experience reporting to or working closely with CPO COO CIO
• Strong communication leadership and stakeholder management skills
• Pega certification (e.g. CLSA CSA or CBBA) is a plus