Technical Operations Specialist
Technical Operations Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
- Provide hardware support for Tyler-developed products for internal employees (demos training sales testing etc)
- Work with Operations and Support teams to perform duties related to internal software and hardware audits licensing inventories and more.
- Maintain constant communication with support Manager on status of projects issues and maintenance tasks.
- Setup and configure client hardware as a part of initial go-lives or add-on purchases
- Work with client to facilitate repairs and warranty claims on hardware
- Troubleshoot hardware issues for clients and team members.
- Manage inbound and outbound shipments of hardware to clients
- Manages open calls by identifying and prioritizing issues according to published policies.
- Identifies and meets service measurements and metrics on a daily weekly monthly and quarterly basis.
- Collaborates with other teams departments and divisions with issues pertaining to Tyler hardware.
- Contribute to company knowledge library.
- Conduct training for end-users.
- Follows documented Tyler Technologies policies and procedures.
- Become a trusted resource by providing service that consistently demonstrates strong product knowledge and work ethic.
- Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
- Provide support in the various internal environments related to many Tyler Technologies applications.
- Build rapport with co-workers to turn what may be a negative situation into a positive customer service experience.
- Manage and prioritize multiple and often conflicting tasks.
- Demonstrate effective communication skills with a wide range of clients both internal and external from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
- Adapt to changing product and environments.
- Demonstrate full product knowledge and eliminate knowledge gaps in legacy current and future products and services by means of self-study supplemented by formal education.
- Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership including those outside direct area of responsibility.
- Performs other duties as assigned.
- May require 25% travel
- Bachelors degree in computer science MIS or equivalent experience.
- Experience administering Windows based servers.
- Working knowledge of server hardware and network configurations.
- Ability to troubleshoot PC configurations and connectivity issues.
- Excellent interpersonal and communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced technical environment.
- Strong analytical and problem solving skills.
- Ability to work independently and in a team environment.
- Demonstrated ability to maintain a positive professional attitude.
- Programming skills a big plus
Required Experience:
Unclear Seniority
Employment Type
Full Time
